Breakfast Attendant

Description

• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Set up all condiments and beverages as needed on buffet.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Complete closing side duties & re-stock area for next day.
• Promptly reports emergencies, accidents, injuries, damage, engineering items, and safety hazards to management.
• Set buffet according to service standards.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors and intoxicated persons.
• Serve all food courses and beverage items to guests in accordance with Brand requirements and Hotel standards.
• Greet guests as they arrive and assist them with seating at tables or clearing their tables.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Attend training, meetings, and other department events, as scheduled.
• Respond in positive, calm tone to guest and team members at all times.
• Monitor surrounding and report concerns to supervisor.
• Resolve guest complaints, ensuring guest satisfaction.
• Open and serve wine/champagne bottles for evening socials/gatherings.
• Transport food from kitchen to guests to set out for self service, often using trays or hand carts, in a safe and efficient manner.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas, to include guest dining tables, buffet area, floors, etc.
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.

Requirements

• Knowledge of workplace safety procedures
• Familiarity with hospitality industry practices preferred
• High school diploma or GED
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• One or more years of related experience

Benefits

• Minimum legal age to serve alcoholic beverages

Training + Development

Interview process

Visa Sponsorship

Security clearance