Customer Support Advisor

Overview

Maintain monitoring system database and deliver professional customer support.

Key Responsibilities

• system admin
• data entry
• call handling
• system commissioning
• policy communication
• customer service

Tasks

-Administer the Monitoring System procedures and records to reflect the customer instructions and expectations -Input customer data into our database -Answer incoming calls and deal with any issues or requests -Commissioning new systems for engineers for installers -Communicate any customer request that has the potential to conflict with either industry or company policy to your line manager -Deliver excellent customer service to both internal and external customers and stakeholders

Requirements

• it literate
• self-driven
• communicator
• solution focus
• problem solver

What You Bring

-IT literate with a passion for different systems, softwares and technologies -Self-driven and motivated, with the ability to work to deadlines under pressure -A natural communicator, with an ability to build rapport with our customers and your colleagues -Solution focused striving to understand and resolve potential issues -A problem solver, comfortable adapting to changing priorities

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Benefits

-25-days holiday per year (rising to 26 days after 5yrs) -Employee Scholarship Programme -Life Assurance (4 x Salary) -Childcare Vouchers -A Central Benefits Platform offering a wide variety discounts -Health & Wellbeing Resources -Cycle to Work Scheme -Bravo scheme: Incentivising high achieving employees -Company Pension Scheme -Employee Referral Scheme (£1,000)

About Chubb Fire & Security Group

-protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes. -protecting businesses and homes.

Sector Specialisms