IT Applications Manager - Customer Channels

Description

• Develop people and build diverse high-performing teams0
• Manage service provider SLAs and focus on system stability, resilience, security, and compliance
• Engage with stakeholders, manage their expectation and satisfaction, develop technology roadmaps collaborating closely with the peer groups. Develop and share holistic multiyear portfolio views of the domains owned
• Provide service ownership for assigned application domains.
• Support and participate in internal audits, ensuring timely remediation of audit findings.
• Align with organizational strategies and priorities, partner with peer groups and develop multiyear technology roadmap.
• Manage teams that will focus on build, run and continuous improvement themes for the assigned domains using NiSource delivery methodologies
• Continuously implement / improve best practices based on ITIL.
• Drive program delivery using NiSource PMO methodologies.
• Foster Innovation by staying abreast of emerging technology trends and by assessing their potential operational uses/value at NiSource
• Continuously improve application value delivery, uptime, and stakeholder satisfaction
• Empower team members to build and execute personal development plans
• Participate in high level business case development, requirements elicitation and solution design
• Manage financials for assigned domains

Requirements

• 5+ years of experience in project or program delivery
• 5+ years of experience in contact center infrastructure (Genesys, Nuance, NICE)
• ITIL certification
• Experience with AI and ML technologies
• 10+ years of experience in the applications technology space to include software or application development, project or program delivery, working with service providers and distributed teams
• PMP and/or Agile certifications
• 5+ years of experience in cloud technology
• 3+ years of experience leading or supervising teams or projects
• Bachelor's Degree or equivalent work experience
• Regulated utility experience
• E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
• Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away

Benefits

• The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Training + Development

Interview process

Visa Sponsorship

Security clearance