Service Manager (Levels I, II, III)

Overview

Manage branch service ops & team of technicians for HVAC rentals.

Key Responsibilities

• customer feedback
• service processes
• hvac maintenance
• equipment installation
• logistics management
• team leadership

Tasks

-Collect and respond to customer feedback to achieve operational goals. -Implement and monitor service processes to improve customer experiences. -The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs. -Adhere to safety protocols and use appropriate safety gear. -Conduct equipment start-ups, repairs, and maintenance of HVAC systems. -Ensure timely and high-quality service for customer orders. -Ensure safety practices and inventory management align with company standards. -Manage logistics for equipment pick-up, reconditioning, and storage. -Train Technicians on maintenance and installation of equipment. -Oversee equipment installation, including gas connections and ductwork. -Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.

Requirements

• microsoft office
• mrp software
• hvac
• associate’s degree
• supervisory
• driver’s license

What You Bring

-Customer service oriented with a mechanical aptitude and eagerness to learn. -Proficiency in Microsoft Office and experience with MRP or rental software. -Valid driver’s license and meets DOT and MVR requirements. -Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate. -1-3 years of supervisory experience. -Ability to lift/move up to 50 lbs. safely. -Strong organizational skills and independent work capability. -2-5 years of experience in the HVAC rental industry, preferably in management. -Detail-oriented with excellent communication abilities. -This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

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Benefits

-Full-time positions with overtime and weekend opportunities -Competitive hourly pay with quarterly bonus opportunities -Life Insurance -401k with company match -Career development and advancement potential -Paid time off (vacation, sick days, holidays) -Employee discount programs -Health, Vision, and Dental Insurance

About Mobile Air & Power Rentals

-Specializes in offering rental services for air conditioning, heating, power generation, and compressed air equipment. -Serves sectors such as energy, infrastructure, industrial, and utilities. -Typical projects include emergency power generation for large-scale events and temporary HVAC solutions for construction sites. -Known for scalable solutions tailored to both short-term and long-term needs. -Built a reputation for reliability, working with clients globally to ensure smooth operations in challenging environments.

Sector Specialisms