Leasing Associate

Description

• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Attends weekly and daily goal setting meetings as appropriate
• Community Manager approval and follow up with applicants on their status
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement

Requirements

• Must be able to use mobile devices and applications for work-related tasks
• Microsoft Office, Property Management Software
• Valid driver’s license – Required
• May be required to sit for extended periods of time while working at a desk
• Must be able to hear and understand verbal communications in person and over the phone or computer
• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• May be required to climb stairs
• Must be able to read documents, computer screens and data

Benefits

• 401(k) with robust company match
• Comprehensive healthcare coverage available for all full-time, regular associates
• Opportunities for professional development, career growth, and role-based learning plans
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• Paid time off plus floating holidays and volunteer days
• Weekly pay for all associates working onsite at an apartment community
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
• Employer-paid employee assistance, mental health, and wellness programs

Training + Development

Interview process

Visa Sponsorship

Security clearance