Field Ops Training Coordinator

Overview

Design and manage training programs for virtual field technicians and flex workforce

Key Responsibilities

• content management
• curriculum design
• training alignment
• project management
• metrics tracking
• feedback loop

Tasks

-Create and maintain documentation, job aids, SOPs, and LMS content -Partner with the Care Training VFT Trainer to ensure content reflects current tools, systems, and workflows -Provide facilitation support during pilot cohorts or peak need, or with other Field Training Programs as needed -Design, maintain, and iterate the VFT Flex training curriculum, resources, and learning paths -Align VFT Flex training with Field new hire and uptraining experiences to ensure consistency -Collect feedback and facilitate quarterly reviews to continuously improve training delivery and content -Serve as the key liaison between Field Ops Training and Care Training for the VFT Flex Program -Project manage cohort schedules, enrollment, and coordination between Field and Care teams -Track program success through cohort performance, retention, and post-training metrics

Requirements

• communication
• lms
• data-driven
• field support
• remote learning
• 2+ years

What You Bring

-Strong organization and communication skills; able to synthesize input from multiple teams -Proven experience synthesizing learning to prioritize simplified learning and retention, focusing on the most important skills and takeaways -High desire for feedback and ability to implement feedback -Experience with Vivint Field Pros, Field Support teams, and the Sales and Install Process -Experience supporting field teams, remote learning programs, or cross-functional initiatives -2+ years experience in training program design, project management, or enablement -Field or customer support background preferred -Data-minded approach to evaluating performance and iterating content -Experience using LMS platforms, project tracking tools, and training documentation systems -Comfortable working in a fast-paced, dynamic environment with shifting priorities

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About Nrg Energy

-Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage. -Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint. -Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration. -Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments. -Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Sector Specialisms