Business Systems Analyst 2 (NY HELPS) - VID 202533

Overview

Analyzes, develops, and maintains SQL/Crystal Reports systems for real estate division.

Key Responsibilities

• requirement validation
• help desk
• system administration
• business analysis
• sql development
• reporting

Tasks

-Validating requirements throughout the product/system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals. -Help desk duties including troubleshooting, resolving user issues, and providing customer service. -Coordinates and perform system administration activities including system configuration, account management, user support, data management, data analysis, quality assurance and security reviews. -Development of instructional materials and classroom training. -Verifying requirements throughout the product/system development life cycle (SDLC) to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans/scenarios and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, and/or communicating with stakeholders. -Using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, or product/service to fulfill the business requirements (e.g., Data Flow Diagram, Business Process Model, Root Cause Analysis, Fish Bone Diagram, Context Diagram, Business Process Flows, or Fit-Gap Analysis). -Verifies and validates requirements throughout the business analysis process. -Actively participates in workshops and meetings to assess program needs and requirements. -Utilizing Crystal Reports Server, creates and modifies new queries for Executive reporting. -Conducts fit-gap analysis for existing and proposed process and system components. -For the purposes of this examination, business analysis includes the following: the use of requirement elicitation techniques for improvement or automation of processes or functions; conducting research and documenting the current state of business process or function; participating in the implementation of system changes and enhancements; conducting system tests using test scenarios and documenting results; creating training, including procedure manuals for end users regarding new procedures and software; engaging in post implementation review and assessment; identifying, analyzing and resolving of issues inherent to existing systems; and acting as a liaison and interpreter between stakeholders and end users of the system. -Develops and modifies the AiM desktop query based on the needs of the users. -Business related operational responsibilities, including serving internal and external customers, using a business system in the performance of daily operational duties, managing staff with business responsibilities, etc. -Assists in the development of procedural documentation, training materials, and policy proposals relating to the use and maintenance of systems. -Creates and modifies existing SQL code for manual processes in AiM (work management system). -Supervises Business Systems Analyst performing all administrative supervisory functions. -Conducting or overseeing operational audits or audits of internal controls to develop audit reports and make recommendations to management regarding policies, practices, procedures and resources. -Using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs (e.g., workshops, focus groups, interviews, observation, brainstorming, surveys/questionnaires, or JAD Sessions). -Identifies opportunities and recommendations to improve system utilization and functionality. -Describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirements; this includes creating, updating, and maintaining documentation through the system development life cycle (e.g., Business Case, Use Case, Business Requirement Document [BRD], Fit-Gap Analysis, Impact and Feasibility Analysis, or Change Management Analysis). -Engages and coordinate with external stakeholders, including vendors, in support of system administration and process improvement efforts.

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About Nys Office Of General Services

-Specializes in streamlining and centralizing essential services for New York State’s government operations. -Oversees state-managed real estate, including leasing and facility design across offices and public infrastructure. -Leads major design and construction projects, from facility renovations to emergency infrastructure work. -Serves a broad clientele: state agencies, local governments, nonprofit organizations, even school districts. -Operates the iconic Corning Tower in Albany and works on high-profile assignments across New York. -Balances day-to-day procurement and long-term capital planning in one cohesive organizational structure.

Sector Specialisms