Order Management Specialist

Overview

Process and manage customer orders, communications, and reporting.

Key Responsibilities

• order entry
• customer support
• reporting
• sales orders
• claims processing
• email management

Tasks

-Create and enter new customers and part numbers -Work with internal departments to solve any issues that arise with the customer order, then serve as a point of contact to present information to the customer from order management POV -Provide various reports for internal and external customers. -Review all incoming customer purchase orders for the required information for order entry. -Effectively manage emails, internal and external communication to the customer, as well as internal communication with internal customers -Follow specific procedures ensuring accurate order entry and order fulfillment. -Update and maintain all Sales Orders according to specific instructions from the Sales Ops and Planning team -Process customer OS&D claims and maintain tracker -Answer telephone calls and customer service email inquiries timely to include, but not limited to, inquiries about available products, estimated shipment dates, etc.

Requirements

• excel
• detail oriented
• typing speed
• communication
• problem solving
• organizational

What You Bring

-Candidate must have strong attention to detail. Crucial given the data entry aspect, notes customer provides in their PO, which must be translated to Packing Slips and Sales Order -Excellent Microsoft Excel knowledge -The ability to communicate articulately and efficiently with other people within the company -Strong organizational, time management, and interpersonal skills -Professional Verbal Communication & ability to work independently -Typing speed of 45 WPM -Excellent communication and problem-solving skills

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About Solaredge Technologies

-Revolutionized solar power by inventing DC-optimized inverters that turbo-charge panel efficiency. -Tech underpins projects from rooftop home systems to utility-scale solar farms and smart grid services. -Built a smart-energy ecosystem: storage, EV chargers, UPS, and virtual power-plant platforms. -Acquisitions into adjacent clean-tech arenas include battery-cell maker Kokam and EV-powertrain firm SMRE. -Restructured by exiting energy-storage, trimming headcount, and refocusing on core solar operations. -Portfolio includes industrial automation systems in Italy, showcasing unusual diversification. -Headquartered in Israel with installations in over 130 countries.

Sector Specialisms