Customer Service Agent

Overview

Handle inbound service calls, dispatch technicians, provide info.

Key Responsibilities

• call handling
• customer service
• incident reporting
• call dispatch
• konect database
• timely dispatch

Tasks

-Receive incoming calls from customers calling the KONE Spares lines, KONE Information lines, the Branch office, providing the customers with quick and accurate information concerning these inquiries. Immediately reports to the Shift Coordinator any calls involving entrapment or injury. Monitor all calls to ensure that they have been dispatched to the proper service technician. Answer all calls promptly to strive for no calls going into the queue. Provide the customer with professional and friendly customer service. -Receive incoming calls from customers calling for service from KONE. Calls are to be answered promptly. -Identify customer in the Konect database by seeking specific information from the caller. After accurately identifying the customer in Konect, identifies the correct KONE service technician and accurately dispatches the call. Timeliness and accuracy are stressed.

Requirements

• customer service
• 1+ year
• high school
• data entry
• bilingual
• problem solving

What You Bring

-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. -Ability to speak and write in French or Spanish would be desirable. -1+ years of related experience and/or training in the field of customer service or call centers. -Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. -Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. -Ability to write routine reports and correspondence. -High school diploma or general education degree (GED). -Ability to enter information into a computer while talking on the telephone. -Ability to speak clearly and understandably on the telephone. -Proficient skills in spelling, communication, and data entry. -Ability to interact with our customers and service people in a courteous, friendly yet not “chatty” manner. -Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

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Benefits

-Competitive salary -Collaborative, creative and supportive work environment -Comprehensive health and wellness plans for the entire family -Opportunities to learn and grow -Matching 401K -Paid holidays and paid time off -Flexible work schedule

About Kone

-Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators. -Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable. -Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System. -A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability. -Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes. -Committed to technological advancements, including smart building solutions and predictive maintenance.

Sector Specialisms