Account Manager (69772)

Overview

Primary client liaison managing relationships, upselling, and issue resolution.

Key Responsibilities

• client outreach
• business development
• crm management
• account management
• operations support
• service coordination

Tasks

-Attend and represent Valcourt at industry events, client lunches, and association functions to enhance visibility and relationship-building. -Coordinate new business opportunities, changeovers, and one-time sales. -Strengthen relationships with clients through proactive outreach, including phone calls, site visits, and customer appreciation initiatives. -Identify and pursue upselling and cross-selling opportunities across Valcourt’s divisions. -Maintain accurate records of client interactions and opportunities in CRM systems. -Assist Accounts Receivable with client communications related to billing and collections when necessary. -Collaborate with internal teams to ensure quality, timeliness, and consistency of services delivered. -Serve as the main contact and advocate for assigned client accounts -Support the Operations team in troubleshooting client concerns and communicating service expectations clearly.

Requirements

• bachelor's
• property management
• 3-5 years
• communication
• self-starter
• professionalism

What You Bring

-Engaging, professional demeanor suitable for representing the company at client and industry events. -Bachelor’s Degree in Business, Communications, or a related field. -Demonstrated service-oriented mindset and ability to manage multiple client priorities. -3–5 years of progressive work experience with a proven record of success. -Background in Property Management, Construction, Customer Service, Commercial Real Estate, or Project Management preferred. -Strong communication and relationship-building skills. -Self-starter with the ability to work independently and within a team environment.

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About Valcourt Group

-Excels in providing tailored solutions across a wide array of sectors, ensuring customer satisfaction. -Has a strong track record in handling large-scale projects with precision, from industrial installations to government contracts. -Recognized for its ability to tackle complex infrastructure projects, meeting deadlines and exceeding expectations. -Offers expertise in both private and public sector work, building lasting partnerships with diverse clients. -Has become a leader in the industry, driven by innovation, skilled labor, and deep technical knowledge. -Known for its exceptional approach to project management and a focus on delivering cost-effective, sustainable solutions.

Sector Specialisms