Front Desk Agent

Overview

Front desk employee greeting guests, handling calls, reporting issues and ensuring safety.

Key Responsibilities

• phone communication
• maintenance reporting
• database update
• emergency calls
• emergency response
• report writing

Tasks

-Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. -Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. -Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. -Coordinate with office administrative staff to maintain and update all unit owner information in computer database. -Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. -Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. -Write reports of daily activities and irregularities for management. -Report any violations of the Rules and Regulations that are noticed at any time.

Requirements

• high school
• 6 months
• bilingual
• software
• fire alarm
• hospitality

What You Bring

-High school diploma or GED; some college preferred -Minimum six months related experience and/or training. -Bi-lingual English/Spanish may be required at some locations -Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills -Be familiar with the fire alarm system operations and report all incidents to management. -Previous work experience in the hospitality industry highly preferred

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About Kw Property Management And Consulting

-quickly rose to prominence as a leading provider of comprehensive property management solutions. -specializes in managing a diverse portfolio of residential and commercial properties, providing expert consulting services to investors, developers, and owners. -focuses on maximizing value by integrating strategic planning, efficient operations, and in-depth market analysis to deliver optimal results for clients. -notable projects include high-end residential buildings, mixed-use developments, and large-scale commercial spaces, positioning the firm as a key player in Florida’s real estate sector. -service offerings also include property investment advisory, construction management, and facilities operations, serving both private clients and institutional investors. -known for its unique blend of personalized service and industry expertise, earning a reputation for integrity, efficiency, and long-term client relationships.

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