Leasing Consultant

Overview

Leasing Consultant responsible for marketing, tours, applications, and resident services.

Key Responsibilities

• leasing tours
• application processing
• rent collection
• service requests
• facility maintenance
• resident communication

Tasks

-Accompany vendors to vacant and/or occupied units, as needed -Tour prospective residents with energy and enthusiasm the Weidner way -Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities -Shop competitive properties at least monthly; Adhere to daily marketing and leasing strategies -Timely and respectful communication with applicants upon receiving results -Follow Weidner Move In Experience with all approved applicants -Complete tasks in a safe and efficient manner -Maintain and follow up on traffic in queue -Assist with lease renewals in a timely manner and promote resident retention -Create, store and maintain residential files, while ensuring strict confidentiality -Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times -Ensure successful leasing by facilitating the application process at the end of the tour -Ensure leasing office is clean, orderly, and professionally presentable at all times -Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments -Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information -Follow all company key logging and storing procedures -Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws -Collect revenues; including rents, deposits and fees -Promote safety and use of Personal Protective Equipment (PPE) to minimize exposure to hazards that cause workplace injury and illness -Accept and document service requests; follow up upon completion -Ensure market ready apartments, common areas and amenities are clean and maintained daily to Weidner’s quality standards -Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately -Review and process all applications immediately upon receipt -Respond to resident and prospective resident calls and emails promptly in the morning

Requirements

• customer service
• microsoft
• yardi
• paycom
• driver's license
• communication

What You Bring

-Prior customer service experienced required -Able to give professional directions clearly in person, over the phone, email, and text -Working knowledge of English; detail oriented, well organized -Regular and effective communication with Community Director -Must have access to personal vehicle and/or reliable transportation, at all times -Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis -Must agree to a criminal background check and sign an agreement for voluntary drug testing -Experienced in Microsoft products preferred (Word, Excel, PowerPoint and Outlook) -Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work -Yardi and Paycom experience preferred; Willing and able to learn new software programs -Work effectively and cooperatively in a team environment and/or independently -Willing and able to be assigned to other Weidner properties as needed -Ability to work outside of normal scheduled hours as needed

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About Weidner Apartment Homes

-Founded in 1977. -A leading provider of residential apartment communities. -Delivers high-quality, well-maintained rental properties across the U.S. and Canada. -Portfolio includes a diverse range of apartment communities, from urban to suburban locations. -Handles development, acquisition, and property management of multifamily housing. -Consistent growth has expanded market presence over decades. -Maintains properties that offer residents comfort and convenience, setting industry standards. -Strong presence in both residential property management and real estate investment.

Sector Specialisms

Security Clearance

-must agree to a criminal background check and sign an agreement for voluntary drug testing.