Senior Analyst – HR Operations

Overview

Resolve Tier 1 HR queries, manage Workday data, compensation audits and ServiceNow cases globally

Key Responsibilities

• workday maintenance
• bulk uploads
• servicenow queries
• knowledgebase management
• compensation audits
• quality checks

Tasks

-Maintaining data on Location Creation, Data Correction, transaction rescinds and System Security requests etc. in Workday. -Manage One-time payments bulk uploads and comp requests. -Assist SME/Sr. SME with building and maintenance of a Knowledgebase for Case Management. -Resolve Tier 1 queries and transactions related to core HR processes -Managing semi-functional issues in Workday and act as a bridge between Tier 1 & Tier 2 technical teams. -Managing & Coordinating queries on Case management tool Service now effectively. -Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue. -Working with and assisting global employee/HR users from APAC, EMEA & AMR. -Update/Review SOP’s and Process Maps on a regular basis based on new inputs/changes/updates in any of the existing processes -Managing client calls with the Global process partners on a regular basis and ensures required documentation -Manage Global compensation audits and reports. -Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework. -Managing semi-functional issues in Workday and EIB Validations and Mass uploads. -Assist with data correction or escalate to SME/Sr. SME, specifically for issues that cannot be resolved through self-service -Adhere to agreed KPIs, KRAs, SLAs and customer service standards

Requirements

• hr experience
• servicenow
• workday
• ms office
• hr degree
• global shift

What You Bring

-3-4 years of experience in HR or client services role preferred -Comfortable to work in Global shift timing. -Highly Employee and Customer centric -Knowledge of Case Management tool ServiceNow an added advantage -Attention to detail and ability to work towards tight deadlines -Highly Flexible and Adaptable to conditions and business requirements -Strong team player, willing to learn and share experiences with other team members -Active participation on any new transitions and documents creation. -Ability to manage competing priorities and multiple stakeholders -Understanding or Knowledge of HR fundamentals, practices, and procedures -Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience -Bachelor’s/Master’s degree in Human Resources or Personnel Management -Strong written and verbal communication skills -Ability to identify and escalate complex queries to appropriate stakeholders -Result oriented and Proactive in achieving results -Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries. -Knowledge on MS Office Suite skills (Word, Excel, Outlook) with good command on Excel, PowerPoint, and Word. -Previous experience in a Workday HR environment preferred or similar HR ERP desirable -Highly Organized and Self-motivated

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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