Escrow Manager

Overview

Oversee and manage end‑to‑end escrow processes for homebuilding projects.

Key Responsibilities

• workflow design
• escrow input
• escrow reporting
• kpi tracking
• compliance management
• team management

Tasks

-Communicate potential closing delays and backlog risks to senior leadership and provide status updates and operational reports to the Division President and clients. -Develop and maintain policies, procedures, and guidelines to enhance quality control, operational efficiency, and compliance. -Design, implement, and manage workflows within the escrow and settlement services department to support timely and efficient transaction closings. -Provide exceptional service and timely responses to both internal and external customers. -Input and maintain accurate escrow information in internal systems (e.g. Newstar, HB1) and oversee earnest money deposit reconciliation. -Review and validate sales contracts, commission reports, buyer and lender information, and other transaction documentation for accuracy and compliance. -Monitor and manage escrow file performance and proactively troubleshoot closing issues to ensure smooth operations. -Supervise and provide strategic direction to escrow officers, curative personnel, post-closing staff, and third-party vendors under formal agreements. -Oversee daily operations, including workload distribution during peak periods, ensuring team productivity and service quality. -Offer administrative and operational support to the Vice President of Sales & Marketing. -Prepare and distribute daily, weekly, and monthly escrow reports and deliver closing reports to approved third-party entities as required. -Ensure departmental activities adhere to corporate policies, industry customs, state statutes, and regulatory standards. -Provide ongoing leadership and support to escrow coordinators and ensure effective collaboration across departments such as sales, accounting, purchasing, construction, lending, and title. -Maintain accurate electronic file management processes that comply with Department of Real Estate (DRE) requirements and Sarbanes-Oxley (SOX) controls. -Establish, track, and report on key performance indicators (KPIs) to measure departmental effectiveness and identify areas for improvement.

Requirements

• microsoft office
• newstar
• hb1
• bachelor's
• 3–5 years
• communication

What You Bring

-Strong interpersonal and communication skills, both written and verbal, with the ability to collaborate effectively across departments and with external partners. -Self-motivated, hands-on, and adaptable, with a proactive approach to problem-solving and operational efficiency. -Exceptional organizational skills and keen attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment. -Experience managing and implementing closing workflows, with a strong understanding of contract assembly and lifecycle tracking from initiation to final closing. -Bachelor’s degree in business administration or a related field preferred; high school diploma required. -Demonstrated ability to foster a positive, productive team culture and build strong working relationships at all levels of the organization. -Minimum of 3–5 years of progressive experience in escrow operations, preferably within the homebuilding or residential real estate development industry. -Proficient in Microsoft Office Suite; able to quickly learn and adapt to new software systems. Experience in Newstar and/or HB1 is a plus. -Proven knowledge of escrow processes, including HUD preparation, closing coordination, disbursements, and post-closing activities.

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About New Home Co.

-Rapidly grew from a regional builder to a prominent western U.S. home developer. -Entered Oregon and Washington in 2023 and launched a Texas division via acquisition. -Focuses on master-planned communities with modern amenities, EVO smart-home tech, and self-guided tours. -Recognized with top industry honors including multiple 'Community of the Year' awards. -Announced transformative acquisition of Landsea Homes, set to complete in May 2025.

Sector Specialisms