Renovation Field Manager (Cleveland)

Description

Act as the primary point of contact to resolve customer issues or concerns in order to strengthen partner relationships and secure customer contracts, exercising judgment based upon experience, guidelines, and scope of authority

Organize workload to meet short and long-term organization objectives and assist in the preparation of Regulatory documents

Advise the leadership team about potential issues on all accounts and provide status on all renovation or make ready projects, as requested

Monitor and manage project quotes to ensure prompt delivery and approval.

Provide on the job support, formulate and maintain quality control objectives and coordinate these objectives with staff, vendors and contracted resources

Coordinate with handymen, assigning tasks and ensuring they have the necessary resources and information to carry out their work efficiently

Lead 1099 make ready crews to renovate and turn dwellings to prepare them for new residents

Manage and monitor make ready projects, ensuring they are executed in accordance with established schedules, budgets, and quality standards

Monitor the quality of work conducted delivered by sub-contractors and provide guidance where improvement is needed and ways to enhance operational effectiveness

We are currently seeking a Make Ready Field Manager in the Cleveland, Ohio area that will provide onsite leadership and quality control on job sites of the customers we serve. This role will be our boots on the ground at each job location to provide oversight, advance productivity, and will ensure safety and performance standards are met. This role will communicate with customers and members of leadership to help identify, troubleshoot, and resolve issues and keep leadership updated with information, observations, job status and improvements needed. This role will also coordinate tasks with our team of handymen. The Make Ready Field Manager will play a pivotal role in ensuring the successful completion of projects while maintaining exceptional customer relationships.

Cultivate a collaborative team environment that encourages effective communication and teamwork among colleagues.

Minimize comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality

Requirements

➡ Proptech Breakthrough’s Work Order Management Solution of the Year

Ability to analyze field processes and activities and make recommendations for process improvement to further business growth

• Ability to work independently and with a team to respond to rapidly changing priorities
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Effective prioritization, problem solving and time management skills
• Excellent verbal and written communication skills
• Knowledge of construction, project management and related safety procedures
• Proven experience in coordinating make ready projects, renovations, or construction management, showcasing a track record of successfully contributing to project delivery
• 4+ years knowledge of general maintenance (i.e., handyman, electrical, plumbing, appliances repair, etc.)
• Valid Driver’s License
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment

Benefits

Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development

Professional growth and internal promotion opportunities due to continuous organizational growth

Paid Time Off

Weekend Availability

Life Insurance

A positive and inspiring team environment that offers support and camaraderie throughout your career

Salary: $90,000-$100,000 (plus mileage)

Vision Insurance

Dental Insurance

Bonus Pay

Medical Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance