Corporate Real Estate Lead

Overview

Oversee daily CRE operations and strategic initiatives for Equinix's Toronto and Brampton sites

Key Responsibilities

• vendor management
• ticketing system
• maintenance planning
• emergency response
• business continuity
• operations management

Tasks

-Build and maintain strong relationships with vendors and service providers to ensure high-quality, reliable, and innovative service delivery -Support the planning, coordination, and promotion of CRE-led or supported events in partnership with employee groups and business functions -Collaborate with service providers (hospitality, maintenance, cleaning, vending) to ensure timely and high-quality service delivery -Monitor vendor performance, address service issues promptly, and drive improvements through QBRs -Manage the office ticketing system, ensuring timely resolution and proper assignment of requests -Participate in vendor selection, onboarding, and transition processes; lead these initiatives when appropriate -Ensure all vendor activities align with Equinix’s standards for safety, efficiency, and customer satisfaction -Ensuring preventive and reactive maintenance plans are in place and monitored for completion -Serve as a representative on the Joint Health & Safety Committee, ensuring compliance with health and safety regulations and operational excellence standards -Collaborate with internal stakeholders to identify opportunities for cost savings, enhanced service, and process optimization -Oversee and coordinate daily operations across multiple Canadian offices -Ensure consistent, high-quality service delivery to customers and visitors -Foster a welcoming and collaborative environment, cultivating positive experiences at all touchpoints -Implement emergency response plans and act as an after-hours emergency contact as part of the call tree -Develop strong relationships with stakeholders, vendors, and team members throughout all areas of the business -Ensure compliance with company policies for visitor access, security badges, and purchase order processes -Participate in cross-functional project teams, supporting and, where appropriate, leading complex initiatives that impact the location or department -Prepare, review, and execute business continuity plans

Requirements

• ms office
• building systems
• ticketing
• bachelor's
• 5 years
• customer service

What You Bring

-French or Spanish as a second language (advantageous but not required) -Ability to independently develop and manage resources and programs -Initiative-driven mindset with a focus on continuous improvement -Strong interpersonal, verbal, and written communication skills -Communicate clearly and effectively, fostering collaboration and trust within the team and with external partners -Experience in customer service or hospitality -Bachelor’s degree in Corporate Real Estate, Facilities, Hospitality, or Business Management, or equivalent work experience -Excellent multitasking and organizational skills -Experience in project management and building operations -Knowledge of building management systems, sustainability practices, and office support services -Familiarity with work order ticketing management systems -Minimum 5 years of experience in hospitality management, facilities management, or business operations within a corporate office environment -Maintain a positive, professional, and helpful demeanor - even under pressure -Demonstrate integrity, accountability, and a customer-centric attitude in all interactions -JHSC certification is an asset -Advanced proficiency in MS Office (Outlook, Excel, Word) -Confidence and experience interacting with individuals at all levels -Presentable and professional demeanor

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About Equinix

-World’s largest provider of data center and interconnection services. -Offers cutting-edge solutions that enable businesses to scale and adapt to the digital age. -Facilitates high-performance connections for industries like cloud computing, telecommunications, and finance. -Provides services including hybrid cloud solutions, network and application performance optimization, and interconnection for business ecosystems. -At the forefront of advancing global digital transformation through strategic partnerships with leading companies. -Innovative business models drive enterprise infrastructure modernization, ensuring security and compliance.

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