Customer Support Solutions Engineer-2

Description

• Engineering and maintenance tools, Cyber Security solutions and services
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of Saudi Arabia product portfolio
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, ...
• Site investigations, lead of taskforces on strategic projects

Requirements

• Very strong experience of leading technical project execution in grid automation portfolios
• English (written/spoken) mandatory for the position.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
• Applications of electrical network management.
• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Willingness and ability to travel 25% of the time.
• The legal right to work in KSA without company sponsorship or time restriction.
• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance