Service Manager

Overview

Lead service management and transformation, defining SLAs/KPIs across enterprise IT.

Requirements

• itil
• devops
• sre
• slas
• kpis
• 10+ years

What You Bring

Proven experience leading discovery and transition phases for large-scale service transformations. Experience working with engineering and operations teams to design service models that scale. Strong understanding of ITIL principles, alongside modern DevOps and SRE practices. Excellent stakeholder engagement and communication skills — able to balance structure with flexibility in fast-paced environments. Demonstrated success defining SLAs, KPIs, and measurable performance frameworks. 10+ years’ experience in Service Management or Application Service Ownership within enterprise or multi-vendor environments.

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About Vallum Associates

-High-quality recruitment at fair prices. -Placement of candidates in energy, utilities, renewables, insurance, tech, and commodities. -Operates across the UK, USA, Europe, Middle East, and APAC. -Builds dedicated teams for large-scale engineering and energy projects. -Forms long-term strategic partnerships, embedding consultants as extensions of client teams. -Combines recruitment with project consultancy, often assembling whole teams rather than filling single roles. -Assignments include senior insurance roles at Lloyd’s Market and specialist MEP/FP engineers on major builds.

Sector Specialisms