IT ServiceMax Lead Data Developer

Overview

Design, develop, and manage data integration between ServiceMax, Salesforce, and enterprise systems.

Key Responsibilities

• data governance
• data architecture
• db scripts
• data pipelines
• data integration
• performance monitoring

Tasks

-Ensure compliance with data governance, privacy, and security standards. -Collaborate with business stakeholders to understand data needs and provide technical solutions to enhance data quality in the ServiceMax platform. -Develop DB scripts to support specific Salesforce/ServiceMax data migration activities to meet business requirements. -Design and implement the data architecture for ServiceMax, ensuring data consistency, accuracy, and quality across systems. -Work closely with ServiceMax administrators, developers, and data analysts to align data systems with business objectives. -Implement data validation processes and ensure data integrity throughout the lifecycle of ServiceMax deployments. -Build data pipelines to support real-time and batch data processing for reporting and analytics. -Lead the design of data flows between ServiceMax, Salesforce, ERP, and other enterprise applications. -Monitor the performance of data workflows and integrations, proactively identifying bottlenecks or issues. -Manage and oversee the data integration process, ensuring that data from various sources is cleansed, transformed, and loaded correctly into the system. -Continuously optimize data processes to ensure fast, reliable access to field service data for reporting and analytics purposes. -Coordinate with IT and business teams to troubleshoot data-related issues and implement fixes in a timely manner. -Optimize and scale data workflows to handle large volumes of field service data while ensuring performance and data accuracy. -Work with cross-functional teams to define data models, sources, and transformations that support field service operations and reporting needs.

Requirements

• servicemax
• salesforce
• sql
• informatica
• bachelor's
• 5+ years

What You Bring

-Understanding of ServiceMax modules and how they integrate with Salesforce and other enterprise systems is a plus. -Salesforce/ServiceMax Certified Administrator is an added advantage -Any certification related to MySQL/Oracle -Bachelor’s degree in computer science, Information Systems, Engineering, or a related field. -Strong knowledge of data transformation, cleansing, and validation processes -Proficiency in programming languages like SQL along with data modelling, ETL processes -Strong experience with data integration tools (e.g., Informatica, DM Amp, Snowflake. BI tools) and APIs for connecting different systems. -Familiarity with field service management KPIs and operational reporting needs. -5+ years of experience in data activities, with a focus on Salesforce and/or ServiceMax platform. -Strong Experience with SQL and working with relational databases (e.g., MySQL, SQL Server). -Experience with advanced data processing technologies (e.g., Hadoop, Spark) or machine learning integration is a plus. -Knowledge of Agile/Scrum methodologies and tools (e.g., Jira, Confluence).

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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