Housing Officer

Overview

Manage tenancy, rent arrears, ASB and new‑build estates in Houghton Regis.

Key Responsibilities

• estate inspections
• rent collection
• asb management
• fire checks
• tenancy management
• community building

Tasks

-Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service. -Managing a new estate, taking handover of a large number of newbuild properties, working closely with the engagement officer to build a community and ensure that customers are supported. -Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness. -Conducting regular estate inspections, monitoring estate services, and completing fire safety checks. -Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support. -Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt. -Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

Requirements

• housing management
• asb
• collaboration
• rent management
• problem solving
• customer service

What You Bring

-Previous experience in housing or tenancy management, ideally within a social housing setting. -A strong understanding of ASB legislation and best practice in case handling. -Eye tests -Experience working collaboratively with internal and external stakeholders. -Proven ability to manage rent arrears and support financial wellbeing. -Strong problem-solving, negotiation, and influencing skills. -Effective communication, time management, and organisational abilities. -Excellent customer service skills with a resident-first approach. -Experience with newbuild signups.

People Also Searched For

Benefits

-Private healthcare -Holiday entitlement of 28-33 days a year, plus public holidays -Discretionary reward scheme -Private health care -28 days holiday PLUS Bank Holidays -Onsite cafe/restaurant at headquarters -Annual staff recognition awards -Breakout areas -Counselling service -Discounted gym membership -Opportunities for professional training and qualifications -A competitive salary of £33,500 including car allowance -Workshops and training sessions for new skills -Free annual flu jabs -A fresh and modern eLearning platform -Competitive pay -Free life assurance -Long service award -Free fruit and refreshments -Opportunities for learning and development -Contributory pension scheme -Cycle to Work scheme -Life assurance cover -Annual volunteering day -Access to a wide range of wellbeing services and tools, including a digital gym -A generous contributory pension scheme -Mental Health First Aid -Retail discount scheme

About Bpha

-Specialises in affordable housing, retirement living, shared ownership and specialist supported housing. -Develops portfolio of both general needs rental and innovative retirement and shared-ownership schemes. -Runs Carelink: a 24/7 responder service enhancing community safety and independence. -Pioneered health‑and‑housing partnerships to address well‑being through community‑focused design.

Sector Specialisms

Security Clearance

-dbs check and references required