Program Manager

Overview

Lead delivery & management of transformation portfolio, focusing on customer billing migration.

Key Responsibilities

• strategic planning
• continuous improvement
• benefits management
• investment decisions
• governance boards
• team leadership

Tasks

Responsible for leading and developing a high performing team which includes program and project managers you will be a member of the Change and Transformation leadership team, driving one UU change agenda. The successful candidate will be responsible for working with senior business leaders to ensure transformation programmes are aligned to strategic priorities , driving consistent application of portfolio management and enabling the delivery of measurable outcomes. -Lead strategic planning, prioritisation, and resource optimisation across programmes and projects in the functional change portfolio. -Embed continuous improvement and innovation across portfolio management practices. -Drive benefits management discipline, including realisation tracking and post-implementation reviews. -Work with senior leaders to shape investment decisions, balancing risk, value, capacity, and change appetite. -Chair portfolio governance boards and support the development of business cases for submission to investment committees.

Requirements

• portfolio management
• transformation
• customer billing
• stakeholder influence
• strategic thinking
• delivery focus

What You Bring

We are seeking an experienced and dynamic Portfolio Manager for our Transformation and Strategic programs directorate to lead the delivery and management of a portfolio of transformation programmes and projects within the Customer and Technology area. We are particularly interested in candidates with experience in customer billing migration. The successful candidate will play a key leadership role with the ability to inspire and motivate teams, influence stakeholders and drive change effectively. This role requires strategic thinking and the ability to drive results with tenacity and a strong delivery focus, demonstrating the ability to cut through complexity and ambiguity to ensure outcomes are achieved. -Ability to inspire and motivate teams, influence stakeholders, and drive change effectively. -Proven ability to operate at senior level, influencing and advising executive stakeholders. -Ability to drive for results with tenacity - A strong delivery focus -High resilience, judgement, and ability to make data-driven decisions in complex, fast-moving environments. -Excellent stakeholder engagement, negotiation, and communication skills. -Strong understanding of portfolio, programme and project management and organisational change management. -Proven experience leading enterprise-wide portfolio or transformation functions.

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Benefits

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU. We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution." Competitive Salary + benefits package details below Work Type - Hybrid 3 days per week in office -Enhanced parental leave schemes -MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions -Employee Assistance Plan -A comprehensive healthcare plan through our company-funded scheme -Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements -Salary Finance -EVolve Car Scheme -Mental health first aiders -Car allowance £5k -A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover -Deals and discounts -A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays -Wealth at Work courses -MORE Choices flexible benefits

About United Utilities

-It operates across North West England, supplying drinking water and treating sewage. -The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works. -Typical projects include reservoir management, leak detection, and wastewater upgrades. -Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.

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