Field Operations Supervisor

Overview

Manage field technicians, installations, safety, and hub site support for MetroNet.

Key Responsibilities

• tool management
• preventive maintenance
• qc surveys
• alarm response
• osp repair
• safety training

Tasks

-You will procure and coordinate installation activities of contractors as needed to meet work flow requirements -You will develop and maintain a district out-of-hours call out schedule -You will support Outside Plant with repair and maintenance activities -You will manage the company tools and test set inventory and quickly address ‘loss’ issues -You will work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages -You will rapidly respond to any security or equipment alarms -Review all underground plant locate requests for MetroNet facilities and ensures accurate locating of subject facilities are completed timely. -You will monitor quality control of installation work – conducts on-site QC surveys for compliance with MetroNet installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports -You will assist with troubleshooting equipment failures and service affecting problems -You will support storefront manager with local utility relations -You will support the monitoring and maintenance of all hub site electronics and peripheral systems -You will provide assistance as needed with OSP repair and restoration activities. -You will manage workplace safety and provide safety training to employees as required -You will oversee the selection, hiring, and career development of all field technicians -Maintain punctual attendance -You will help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency -You will ensure OSHA, NESC, NEC, and MetroNet safety regulations and precautions are followed for all work activities -You will provide support to the video engineering and facilities engineering departments with the planning and maintenance functions for hub sites -You will help establish and maintain a standard for equipping technicians with tools and test sets -You will assure that all technicians exhibit a ‘customer friendly’ attitude promoting MetroNet’s commitment “to serve with passion” and deliver an excellent customer experience. -You will resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint -You will assist the video and network engineering teams with the planning of all MetroNet hub sites in terms of advising as to their location, size, exterior appearance, and internal layout. -You will keep up-to-date with FCC and other regulatory requirements and standards -You will manage both the productivity and quality of work down to the individual employee level -Manage vehicle inventory, tools, test set utilization -Manage personal and vehicle safety -Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:

Requirements

• spectrum analyzer
• otdr
• microsoft office
• cable franchise
• outside plant
• problem solving

What You Bring

-Knowledge of cable franchise management -Prior hands-on experience with the installation and maintenance of customer inside wire -To support field personnel in 2nd tier technical support circumstances, the ability to use a spectrum analyzer ,OTDR, and other fault diagnosis tools -Ability to keep commitments to customers, suppliers, and other team members -Knowledge of economic development -Proven outside plant construction knowledge -An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion. -Ability to utilize Microsoft Word, Excel, and PowerPoint -Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails

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About Metronet

-Backed by Oak Hill Capital, KKR, and T-Mobile. -Typical builds include fiber-to-the-home networks and IPTV solutions. -Operates local retail stores for service demonstrations. -Offers wholesale services such as engineering and network design.

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