Service Delivery Coordinator

Overview

Coordinate post‑sale service delivery, customer relations, contracts and work orders.

Key Responsibilities

• work orders
• ticket review
• data audits
• reporting
• onboarding
• field coordination

Tasks

-Manage incoming customer requests, coordinate field service response, and maintain regular communication with Field Operations -Lead customer onboarding activities including kick-off meetings, site and equipment creation, and work order setup. -Serve as the main point of contact for assigned accounts, handling all post-sale support and service needs. -Validate ticket details, confirm scope, and route for appropriate follow-up action or customer approval as needed. -Audits open work orders to ensure data consistency between customer portals and Pearce systems. -Collaborate with BDRs, BDMs, and Sales Reps to process customer contracts, ensuring accuracy and integrity of data and terms of services. -Lead customer success initiatives by defining KPIs, metrics, and reporting strategies that track department performance and customer health. -Receive and review incoming work requests and customer purchase orders (POs). -Work with National Closeout Teams to ensure proper and timely completion of WO and reports’ delivery. -Proactively follow up on work orders, ensuring any remedial actions are completed and reports are submitted to customers. -Help with any site access issues and works hand in hand with Regional Schedulers -Set up work orders (WOs) accurately in the system, ensuring that all required information is present and all company standards are met. -Coordinate with internal teams to resolve any intake discrepancies or missing information. -Review REP (Repair Evaluation Process) tickets submitted by field technicians when additional asset issues are identified during unrelated site visits. -Address and resolve field action items such as contract updates, site or equipment data corrections, and service escalations. -Responsible for updating any customer portals with scheduling and close-out information. -Support recruitment, training, and performance management of the Service Delivery team. -Collaborate with Finance to resolve billing issues and monitor accounts receivable health. -Prepare work order close out packages/Field Service Reports and send them to customers.

Requirements

• ms office
• salesforce
• netsuite
• 3‑5 years
• communication
• self‑motivated

What You Bring

-Experience in high-demand, fast-paced service environments. -This is an onsite position. Candidates must report to the Lake Mary, Florida office daily and reside in the Lake Mary, Florida area. -Self-motivated and able to work effectively with cross-functional teams. -3–5 years in customer service, project management, or customer success -Detail-oriented, analytical, and collaborative mindset with strong customer orientation. -Strong communication skills—written and verbal. -Ability to prioritize, multitask, and manage competing deadlines. -Proficient in MS Office; experience with NetSuite, Salesforce or similar CRM/ERP systems is a plus.

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Benefits

-REP Ticket Review

About Pearce Services

-They maintain climbing rigs and specialized training for technicians working at extreme heights on turbines. -Their portfolio includes servicing 30,000 cell sites, 37 GW of wind energy, 25.5 GW of solar power, 10,000+ EV chargers, and 845 MW of energy storage. -Typical projects involve telecom tower repairs, data-center backup power installations, wind turbine maintenance, solar commissioning, and EV charger upkeep.

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