Workplace Experience Manager

Overview

Manage and lead workplace experience team delivering concierge, reception, and event services.

Key Responsibilities

• vendor management
• process improvement
• program management
• technology assessment
• issue resolution
• client management

Tasks

-Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation. -Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions. -Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. -Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. -Ensure support provided by the team is efficient and consistent. -Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed. -Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. -Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. -Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors. -Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities. -Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

Requirements

• organizational
• communication
• leadership
• microsoft office
• staffing
• bachelor's

What You Bring

-Extensive organizational skills with a strong inquisitive mindset. -Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. -Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. -In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. -Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. -Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

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About Cbre Asia Pacific

-Widely recognized for expertise in brokerage, valuation, asset and investment management, project development, proptech innovation, and market research. -Provides comprehensive services ranging from prime-grade office leasing and industrial logistics hubs to strategic investment deals and tech-driven workspace design.

Sector Specialisms