HVAC Truck Based Technical Team Lead Chiller (Union)

Overview

Lead HVAC tech team, handle maintenance, repairs, training, and customer service

Key Responsibilities

• troubleshooting
• quote development
• work management
• consulting services
• material planning
• safety training

Tasks

-Provides safety awareness and instruction to subcontractors on Johnson Controls work sites -Ensures ultimate customer satisfaction levels with assigned customers -Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate -Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs -Provides safety leadership and instruction to all Technicians. -Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems -Assists management with assuring proper field operational disciplines of other Technicians are followed -Adheres to all Johnson Controls and customer safety standards. -Conducts self-study (reading, research, and practice) to improve and maintain technical proficiency. -Completes all training and certifications as required by the company -Regularly provides input on development and training needs of the branch -Manages assigned work to meet a professional level of execution, on-time and to the customer -Provides consultant level services for customers related to building system repairs and enhancements -Communicates with customer upon arrival and before leaving the work site. -Escalation points on technical issues and provides on-the-job training for other technicians -Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation -Assists with the identification of material needs required for service delivery -Ensures high levels of customer satisfaction Meets regularly with customer to become familiar with operating problems.

Requirements

• technical expert
• leadership
• coordination
• mentor
• interpersonal
• communication

What You Bring

-Viewed as an expert in given field by both employees and customers -Ability to act independently and to coordinate the work of other employees and contractors on a customer site. -In addition to the technical requirements of the given field, Technical Team Leads need experience where strong leadership activities have been demonstrated. -Recognized as a Leader by peers while being a coach and mentor within the branch. -Effective interpersonal skills to represent the company to customers and other outside contacts. -Able to explain technical information to technical and non-technical people.

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About Johnson Controls

-Pioneered the electric thermostat, launching the building controls industry. -Evolved into a global leader in smart building systems through over a century of innovation. -Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform. -Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services. -Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

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