Service Charge Assistant

Overview

Admin support for service charge team handling enquiries, invoices and stakeholder coordination

Key Responsibilities

• statutory processes
• purchase orders
• invoice processing
• supplier management
• crm management
• customer enquiries

Tasks

-Delivery of statutory and non-statutory processes associated with service charges and the wider Home Ownership & Service Charge teams -General administration tasks for the team, including scanning, filing, raising Purchase Orders and processing invoices -Working with third party suppliers such as energy providers and managing agents to ensure services are being managed and billed appropriately. -Monitoring and management of team mailboxes, CRM work items, e-forms and correspondence -Respond to customer enquires in all aspects of service charges in line with service expectations and key performance indicators -Ensure that processes are carried out effectively and in line with policy, procedure and legislation

Requirements

• collaboration
• problem solving
• it systems
• customer service
• financial analysis
• attention to detail

What You Bring

-Ability to work collaboratively across Teams and Departments -Demonstrates a proactive can-do, problem-solving approach -Ability to use a broad range of IT systems -Previous customer service/administrative experience -Ability to interpret financial information -High level of attention to detail -Ability to understand legal processes

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Benefits

-Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support -Health cash plan scheme for your everyday healthcare needs which you can add your family members too -Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan -Cycle2work scheme -2 volunteering days per year for things like helping out in local communities -Enhanced pension with matched contributions of up to 9% -28 days annual leave plus 8 bank holidays (pro rata for part time) per year -An additional ‘Beliefs day’ once a year to have an extra a day off -Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation -Supported family friendly approach with extended parental leave -Access to extensive learning and training opportunities with Wisebox platform -Option to buy or sell up to 5 days annual leave per year -Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues -Hybrid Working - Dependent on job role and department -Life assurance cover 3 x your salary

About Metropolitan Thames Valley

-Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association. -Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services. -Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families. -Specializes in residential and commercial property management, construction, and housing for diverse communities. -Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects. -Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services. -Has established a strong reputation for delivering quality developments that meet the diverse needs of residents. -With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.

Sector Specialisms

Visa Sponsorship

-we do not currently offer visa sponsorship.