Customer Service Officer

Overview

Deliver exceptional customer service, manage quotes/orders, and support sales initiatives.

Key Responsibilities

• stakeholder collaboration
• customer experience
• quote management
• relationship building
• sales conversion
• customer interaction

Tasks

-collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable -continuously look at new ways of improving the customer experience and consistently improving the total value proposition -interact with our customers over the phone and email managing quotes and queries -nurture and grow relationships with customers to uncover new business and sales opportunities -Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. -follow-up on quotations and inquiries converting these into sales opportunities

Requirements

• microsoft office
• customer service
• communication
• detail-oriented
• problem solving
• multi-tasking

What You Bring

-high attention to detail and ability to complete multiple tasks simultaneously -confidence to resolve issues effectively and efficiently -basic knowledge with Microsoft office and a willingness to undergo relevant training -experience working in a customer service/sales environment -Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing. -excellent communication and interpersonal skills

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Benefits

-Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.

About Bluescope

-Delivers innovative steel solutions across various industries. -From infrastructure to energy, its legacy has shaped industries worldwide. -Offers a diverse range of products and services for building, roofing, and steel applications. -A key player in energy, infrastructure, and transportation sectors. -Committed to research and development for top-quality products. -Steel products are integral to iconic global infrastructure projects.

Sector Specialisms