Account Manager - Parking Operations

Description

• Oversee the customer service program to ensure customer satisfaction.
• Develop and maintain strong client relations and attend client meetings.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Develop and train supervisors and line-level employees.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Develop budgets and monitor financials to meet business goals.
• Maintain the highest professional and ethical standards for both our organization and our client.
• Review and evaluate audits to ensure integrity of revenue control.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Respond to operational issues when needed (at times, after normal business hours).

Requirements

• The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• Progressive management experience with front-line team oversight
• Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
• You have impeccable conversational and written communication skills.
• Bachelor’s degree with a concentration in business is helpful but not required.
• Established experience with scheduling and payroll is a plus

Benefits

• Learning opportunities through our internal training program - Propark Think
• Fantastic opportunities for career growth - we always look to promote from within first!
• Priority driven culture that is supportive, engaging, empowering and celebratory.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• Competitive salary that is commensurate with experience, plus incentive bonus potential.
• Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• ** Free parking while working at your assigned Propark location(s).
• Free Parking!!*
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!

Training + Development

Interview process

Visa Sponsorship

Security clearance