Apprentice Team Leader

Overview

Lead and support apprentices, managing performance, risk and admin for installation program.

Key Responsibilities

• admin management
• apprentice training
• risk management
• recruitment
• performance tracking
• team leadership

Tasks

We are looking to recruit an Apprentice Team Leader to ensure that all Apprentices have the opportunity to succeed within our Installation Apprenticeship Programme by supporting their growth and leading them through the day-to-day operational activities to become a Wickes Approved Installer. -Manage all administrative elements, including mileage, timekeeping, absence and holidays in line with business policies and procedures. -Foster an environment of teamwork to ensure all services are delivered on time and company targets are met. -Prioritise workload and determine the appropriate course of action. -Ensure that the Installer profile is appropriate - the Apprentices are utilised effectively and that relevant on-site training and development is being maintained in accordance with the Apprenticeship Standard. -Highlight risks and impacts to the programme, department and business. Risk management includes Health and Safety compliance and reporting, TTC compliance and safe working practices within customers' homes and training providers. -To support Apprentice recruitment campaigns through initial vetting, screening, interviewing and assessment centres in line with the business requirements of locations and inclusive and diversity key drivers. -Manage all performance and behavioural concerns with Apprentices as the first level of escalation, complex concerns are to be escalated to Senior Managers where required. -Coordinate performance reviews for all Apprentices and measuring against agreed departmental, business and Government SLAs, ensuring every opportunity is undertaken for targets to be achieved. -Track and monitor each Apprentice's performance, using Wickes' training criteria alongside our training provider's learning duties and functional skills (if relevant). -Attend regular Apprenticeship Team meetings focused on continuous improvement across the programme and identifying where potential reviews are required and suggesting ideas to improve the programme.

Requirements

• leadership
• risk management
• creative thinking
• communication
• collaboration
• travel

What You Bring

This is a hybrid role with travel to the office in Northampton and supplier locations when required. Overnight stays may also be required. -Experience of leading a team with direct / indirect reports. -Knows when to seek help, support and advice. -Ability to assess and mitigate risk for the business. -Ability to ‘think outside the box’ with a creative approach. -Effective communication including listening skills. -Ability to work collaboratively and carry out tasks effectively. -Ability to lead, coach and mentor. -Interpersonal skills - able to build strong working relationships quickly.

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Benefits

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working. Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. -Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme. -Colleague discount -Competitive bonus -Contributory pension scheme

About Wickes

-a trusted name in the UK home improvement industry. -specializes in providing DIY products, tools, and materials for both homeowners and professionals. -known for a wide range of building materials, from timber to plumbing supplies, supporting various residential and commercial projects. -has a strong presence in the retail sector, focusing on convenience and accessible home improvement solutions. -This includes advice, online ordering, and delivery services. -has grown significantly and operates numerous locations across the UK. -evolved into a key player in the UK retail space for DIY enthusiasts and professional contractors. -offers tools, appliances, and building products tailored for both large-scale and small home improvement tasks. -stands out by serving both the DIY and professional markets effectively in a competitive industry.

Sector Specialisms