IT Specialist

Overview

Deliver second‑line IT support and resolve incidents for Danfoss employees on‑site.

Key Responsibilities

• incident management
• second‑line support
• root cause
• security compliance
• on‑site support
• user administration

Tasks

-Work and follow up on Incidents, Service Requests, Problems, and other tasks that may be assigned -Receive, register, and work on user requisitions by Phone, Email, and other channels acting as second-line support. -Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware) -Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions -Ensure proper escalation and handover of cases from the second line to the correct expert (third line). -Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security -Provide general local on-site and hands-on IT support at our facility, assisting in resolving IT infrastructure incidents. -Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs -Resolve Incidents, Service Requests, and other tasks within their deadlines. -Responsibility for the administration of users, systems, and user rights by Danfoss Standards.

Requirements

• it degree
• pc architecture
• second-line
• microsoft
• itil
• problem solving

What You Bring

-2-year degree in IT related field OR 2-3 years of experience -In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts -Show strong performance and development in all planned objectives -Bachelor’s degree in IT related field (preferred) -Problem Solver / Good troubleshooting skills -Exceptional Service and Customer mindset -Technical experience supporting users globally in second-line support. -Self-driven and able to take ownership of tasks and see them through to completion -Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office, and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity, and infrastructure. -Able to work independently but also a good team player -Ability to work in a global and ever-changing environment -Knowledge and experience in ITIL -Good communication skills

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About Danfoss

-Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation. -Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics. -Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration. -Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.

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