Assistant Facility Manager - Soft Services

Overview

Manage and enhance soft services (housekeeping, pantry, client coordination) at the site.

Key Responsibilities

• compliance
• audits
• supervision
• vendor management
• reporting
• kpis

Tasks

-Ensure compliance with health, hygiene, and safety standards. -Support small-scale projects related to workspace enhancements and employee experience. -Maintain accurate documentation and prepare presentations for client updates. -Prepare reports on service performance, cost efficiency, and client feedback. -Monitor service quality and implement improvement plans for customer satisfaction. -Conduct regular audits of soft services and implement corrective actions. -Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs). -Coordinate events, client visits, and ensure seamless stakeholder engagement. -Organize monthly review meetings and manage KPIs for service delivery. -Act as the primary point of contact for client queries related to soft services. -Review vendor performance, handle invoicing, and ensure compliance documentation. -Oversee housekeeping operations, pantry services, and office upkeep. -Manage vendor relationships and service contracts for housekeeping and other soft services.

Requirements

• facility management
• vendor management
• ms office
• bachelor's
• fmp
• leadership

What You Bring

-Minimum 5 years in facility management with a strong focus on soft services. -Experience in managing vendors and client-facing operations. -Excellent communication and interpersonal abilities. -Bachelor’s degree in Hospitality, Facility Management, or related field. -Customer service orientation with attention to detail. -Proficiency in MS Office (Excel, PowerPoint) and reporting tools. -At least 2 years in a supervisory or site lead role. -Professional certifications in Facility Management (FMP, CFM) preferred. -Strong leadership and team management skills.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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