Service Desk Administrator

Overview

Admin support for service desk: data entry, call handling, CRM, stock, and customer service.

Key Responsibilities

• call handling
• crm management
• stock procurement
• email management
• customer service
• office administration

Tasks

-Customer Service and Query Resolution: Investigate and resolve customer queries efficiently, ensuring a high standard of service and professionalism at all times -Office Organisation: Oversee general office administration tasks such as filing, shredding, post handling (including franking), and maintaining a tidy and efficient working environment -Customer and Call Management: Handle incoming calls via the Avaya telephone system, responding professionally to new customer enquiries, service requests, and general queries -Team Collaboration: Work collaboratively with colleagues on a variety of projects and tasks as required, ensuring effective communication and timely completion of work -Engineer Liaison: Act as a point of contact for field technicians — assigning callouts, managing schedules, and assisting with administrative needs such as parking, uniform orders, and equipment requirements -Stationery and Supplies: Manage stationery orders and ensure office supplies are readily available and appropriately organised -CRM and Data Management: Maintain and update the CRM (CASH) database to ensure accuracy and integrity of customer information, including regular data cleansing and updates. Full training will be provided -Administrative Support: Provide comprehensive administrative assistance to the office team, including data entry, document preparation, filing, and general office coordination -Stock Control and Procurement: Support stock management processes by ordering materials and supplies from approved suppliers, based on engineer requirements, and maintaining organised and well-stocked storage areas -Email and Correspondence Management: Monitor and manage the shared inbox, ensuring all incoming emails are responded to promptly and filed appropriately

Requirements

• admin experience
• microsoft office
• organisational skills
• communication
• accuracy
• confidentiality

What You Bring

-Experience: Proven administrative experience within a professional office environment -IT Proficiency: Competent user of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook -Organisation and Time Management: Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment -Communication Skills: Strong written and verbal communication skills, with the ability to build effective working relationships at all levels -Accuracy and Attention to Detail: Demonstrates a high level of accuracy and thoroughness in all aspects of work -Confidentiality: Ability to handle sensitive and confidential information with professionalism and discretion -Reliability: Dependable and punctual, demonstrating a strong sense of responsibility and commitment to team success

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Benefits

-Basic Salary - Based on National Minimum Wage -Life Assurance 4x Salary -Mental Health & Well-being Scheme -Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals -Employee Recognition Scheme -Paid Holidays plus Bank Holidays -Development and progression opportunities -This is a full-time office-based position, hours are 9am till 5pm with 1hr lunch

About Morgan Fire Protection

-Founded with a passion for fire safety, the company quickly established itself as a trusted name in fire protection. -Over the years, they have successfully delivered fire protection solutions to a wide range of sectors, including residential, industrial, and commercial. -Known for a high standard of service, they specialize in both fire prevention and safety systems, from design to installation and ongoing maintenance. -The company has a reputation for tackling complex projects, offering tailored solutions that ensure safety across varied environments. -With a growing portfolio, their expertise spans from residential fire safety to large-scale infrastructure projects. -The company is committed to providing customers with cutting-edge fire protection technologies, ensuring peace of mind and safety.

Sector Specialisms

Visa Sponsorship

-no right‑to‑work sponsorship is provided; candidates must already have uk work eligibility.