Resident Liaison Officer

Overview

Liaise with residents, handle complaints, and coordinate planned maintenance services.

Key Responsibilities

• resident liaison
• database updates
• complaint escalation
• client meetings
• service management

Tasks

-✅ Establishing and managing the Tenant/Customer/Resident Liaison Service across multiple sites. -📋 Ensuring a consistent, empathetic, and professional approach to all resident interactions. -🤝 Attending regular meetings with residents and client representatives to maintain strong relationships. -💻 Maintaining accurate records and updates in the on-site database to reflect ongoing works. -📞 Acting as the escalation point for complaints, ensuring timely and effective resolution.

Requirements

• works knowledge
• communication
• it
• driving licence
• dbs check
• rlo experience

What You Bring

-Solid understanding of internal and external works. -Excellent communication, customer service, and IT skills. -A full UK driving licence and access to a vehicle. -Willingness to undergo a Basic DBS check at offer stage. -Previous experience as an RLO, ideally within planned maintenance or social housing.

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About Wates Group

-Provides integrated solutions across sectors like residential, commercial, and infrastructure. -Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects. -Committed to innovation in construction techniques and sustainable building practices. -Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments. -Collaborates with government entities, private sector clients, and developers in long-term partnerships. -Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Sector Specialisms

Security Clearance

-basic disclosure and barring service (dbs) check at offer stage -additional pre‑employment checks may be required -criminal convictions will be assessed individually