Bentley Support Lead and Trainer

Overview

Lead, train and support CAD teams on Bentley tools while managing standards and projects.

Key Responsibilities

• cad standards
• bentley modeling
• helpdesk support
• projectwise
• performance monitoring
• tool piloting

Tasks

-Validate client-specific and KH CAD standards -Support various project teams' utilization of Bentley engineering software from 3D modeling into design, production, and asset management -Create documented guidance and real-time support for KH helpdesk regarding Bentley support topics -Design learning paths, deliver live/virtual workshops, create video tutorials, coordinate with our software partners to do the same -Actively work with project teams to understand their needs and create innovative solutions that can be crafted internally with internal teams or placed on software vendors roadmaps -Coordinate with IT developers to solve project related problems -Provide technical direction to 12 geographic CAD Support Specialists: coordinate knowledge sharing, backlog, and priorities -Solve complex ORD modeling, annotation, terrain, or corridor issues escalated from production teams and coordinate directly with software vendors as needed -Define and maintain feature definitions, annotation groups, DGNLIBs, report styles, and workspace configurations -Monitor application performance, license pools, and server utilization; recommend scaling or optimization actions. -Help teams transition to ProjectWise and identify existing team’s needs and opportunities -Coordinate with CAD teams for timely software upgrades and deployment of Bentley OpenRoads Designer, Microstation and other Bentley software -Participate in project kick offs to set modeling strategies; conduct periodic model health checks and peer reviews to enforce standards. -Provide support and direction for workspace development amongst project teams -Recommend emerging tools and strategies to improve work efficiency -Mentor and train CAD team partners utilizing best practices for Bentley software products -Track defect/root cause trends, run post incident reviews, and sponsor automation to reduce repetitive tasks. -Pilot new Bentley releases, Civil add ins, and custom tools; assess ROI and hand off deploy ready packages to production teams

Requirements

• openroads
• bentley
• cad standards
• civil engineering
• team leadership
• 10+ years

What You Bring

-Experience mentoring or leading distributed support teams -These training courses will cover various disciplines and skill levels with a major emphasis on roadway and surface water practices -Experience with backend implementation of DOT and municipal CAD standards -10+ years of experience in civil engineering design with relevant ORD experience working on large-scale roadway projects, complex drainage projects, and digital delivery principles -Experience with developing training content, troubleshooting CAD issues, and training CAD users -Effective communication skills -Experience training, supporting, and mentoring technical staff -Familiarity with OpenRoads SDK, or OpenRoads APIs a plus -Bachelor's or Master's degree in the field of Civil Engineering -In-depth knowledge of Bentley design programs

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Benefits

-Professional Development: Tuition reimbursement and extensive internal training programs. -Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution. -Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources. -Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays. -Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses. -Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.

About Kimley-Horn

-Specializing in innovative solutions across diverse sectors, from transportation to energy and water. -Known for delivering complex, large-scale projects, with a focus on sustainable and efficient designs. -The company has worked on iconic infrastructure, from airports to bridges, and urban redevelopment projects. -Its team combines technical expertise with a deep commitment to customer satisfaction and project success. -The firm’s commitment to innovation and adaptability makes it a leader in a rapidly evolving industry.

Sector Specialisms