Customer Experience Advisor (Contact Centre)

Overview

Handle inbound calls & digital queries, delivering first class customer service.

Requirements

• customer service
• communication
• problem solving
• resilience
• time management
• computer literacy

What You Bring

-You’ll have a genuine passion for helping people, with the ability to deal with and diffuse difficult situations whilst always remaining empathetic, professional and resilient -You’ll have great verbal and written communication skills and also be computer literate -No two contacts are the same and they can be complex, so you’ll need to be good at problem solving, adaptable and resilient -We’re a fast-paced contact centre so you’ll need to have excellent time management and enjoy being busy -You’ll have excellent customer service skills and be able to provide a friendly, efficient and helpful first-class service to our customers -Access to counselling, legal and financial information -You’ll have experience of delivering a high standard of customer service in a high-pressure environment, preferably within a contact centre

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Benefits

-Enhanced pay for maternity, paternity, adoption and shared parental leave -Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes -Private medical insurance -Electric car scheme -26 days holiday (plus bank holidays) with the opportunity to buy or sell annual leave -A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10% -Life assurance paid at x 3 annual salary -Health care cash plan called Medicash -A productivity-related bonus scheme to enhance your take-home

About Vivid

-VIVID Homes is a leading provider of affordable and high-quality housing in the UK. -With a commitment to creating thriving communities, VIVID builds and manages homes for people of all backgrounds. -The company focuses on residential projects, including affordable housing, new builds, and community developments. -VIVID plays an integral role in revitalizing neighborhoods, working on projects that range from small-scale developments to large residential estates. -Its services extend beyond development to property management, ensuring that tenants have a safe and supportive living environment. -VIVID is known for its innovative approaches, consistently looking for new ways to make housing more accessible and sustainable. -The company's impact is felt across the UK, working with local governments and communities to meet housing needs. -VIVID's work involves not just building homes, but fostering a sense of community and belonging for residents.

Sector Specialisms

Interview Process

-attend in‑person hiring event on 15 dec with company intro, interview tasks and team chat