Multi-Site IT Support Specialist

Overview

Provide onsite and remote IT support for end‑users and infrastructure across NC and NA.

Key Responsibilities

• hardware support
• software troubleshooting
• device configuration
• mobile support
• itsm updates
• diagnostics

Tasks

-Participate in active support call queue and on-call rotation for off hour coverage. -Determine hardware, software or network related issues. -Provide technical support in North America for company supplied user devices in a timely manner. -Configure and install PCs and other IT devices as needed. -Provide support for mobile devices, IP phones and communication systems. -Configure and support production line scanners, tablets, labe printers. -Update and complete service requests in ITSM for all queues assigned. -Collaborate with other IT support teams to resolve problems timely and accurately. -Diagnose and repair computer and infrastructure related problems.

Requirements

• backup
• zebra
• mobile
• active directory
• windows
• associate degree

What You Bring

-Knowledge of backup / recovery concepts and monitoring -Knowledge of Zebra technologies preferred. -Comfortable working with technical and non-technical staff at all levels of the organization. -2+ years experience supporting end-user IT hardware, desktop software and related peripherals. -Experience supporting mobile devices, such as iPhones, iPads, Android OS, etc. -Travel: approximately 5% -Experience in a manufacturing environment, preferred. -Knowledge of video conferencing, MS Windows, PC Hardware, VOIP -Strong verbal and written communication skills. -Associate or Technical degree in Computer Science or other relevant discipline preferred, or equivalent experience in IT required. -PC troubleshooting knowledge, familiarity with local networking -Self-motivated, confident and comfortable working independently . -Experience working with Microsoft Active Directory -Technical competency with printer, scanner and other hardware devices

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About Magnera Corporation

-Founded in the early 2000s, Magnera Corporation has grown into a leader in engineering, construction, and project management. -Specializes in providing integrated solutions across a wide range of sectors including infrastructure, energy, and utilities. -The company has a rich history of successfully delivering large-scale projects, ranging from transport systems to water resource management. -Known for its ability to handle complex, large-scale infrastructure projects, with a focus on sustainability and technical excellence. -Its portfolio includes award-winning projects in sectors such as heavy civil engineering, energy development, and water resource solutions. -Magnera Corporation has earned a reputation for combining advanced engineering with practical, cost-effective solutions. -The company’s innovative approach ensures that every project is executed to the highest standards, from design through to completion.

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