Senior Client Support Advisor

Overview

Handle client queries, schedule works, maintain records, monitor KPIs, and support admin.

Key Responsibilities

• cafm updates
• kpi monitoring
• data entry
• reporting
• client liaison
• scheduling

Tasks

-Provide administrative support to the wider team, including data entry, reporting, and document management. -Assist with compliance documentation and reporting. -Maintain accurate records and updates within CAFM systems. -Monitor service delivery against KPIs and SLAs, escalating issues where necessary. -Act as the first point of contact for client queries, ensuring timely and professional responses. -Support the planning and scheduling of works, liaising with internal teams and subcontractors.

Requirements

• microsoft office
• cafm
• communication
• interpersonal
• helpdesk
• service coordination

What You Bring

-Proficiency in Microsoft Office and CAFM systems. -Strong communication and interpersonal skills. -Previous experience in a client support, helpdesk, or service coordination role (FM or property services background desirable). -Ability to manage multiple tasks and prioritise effectively.

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Benefits

-Competitive salary and benefits package. -A supportive and inclusive working environment. -The chance to be part of a dynamic team delivering essential services across the region. -Opportunities for career development and training.

About Wates Group

-Provides integrated solutions across sectors like residential, commercial, and infrastructure. -Has played a pivotal role in delivering some of the UK's most notable projects, including landmark developments and large-scale infrastructure projects. -Committed to innovation in construction techniques and sustainable building practices. -Notable projects include iconic residential communities, advanced industrial facilities, and complex public sector developments. -Collaborates with government entities, private sector clients, and developers in long-term partnerships. -Remains a family-owned company, upholding a legacy of trust, quality, and commitment to the built environment.

Sector Specialisms

Security Clearance

-must undergo a basic disclosure and barring service (dbs) check at offer stage. -applicants with criminal convictions will be assessed individually; no discrimination policy. -additional pre‑employment checks may be required, including national security vetting.