Community Relations Manager

Overview

Manages community operations, staff, finances, and resident relations for a property.

Key Responsibilities

• financial management
• revenue audits
• collections
• compliance
• data integrity
• operations oversight

Tasks

-Manages financial performance and remains current on market conditions. -Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex. -Pursue new revenue opportunities through other income audits. -Maintain the highest level of customer service for prospects, residents, vendors, and all Essex departments. -Oversee and support the collection process, ensuring delinquency is maintained within company targets. -Manages personnel throughout their employment lifecycle. This includes candidate selection, career planning and development, accountability and performance management, and recognition. -Ensure team compliance with company policies and procedures, Fair Housing laws, Landlord-Tenant regulations, and OSHA standards. -Effectively manage relationships with internal and external stakeholders. -Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. -Proactively share opportunities or concerns related to pricing for new move-ins to help maximize rental income for the property. -Provides formal supervision to associates within a single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action, and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisals for staff. -Decisions made with thorough understanding of procedures, company policies, and business practices to achieve results and deadlines. Responsible for setting work unit and/or project deadlines. -Lead by example, monitor tasks performed by staff, delegate work and provide performance coaching. -Manage expenses closely and within budget, communicate any overages in advance and actively pursuing expense savings. -Oversee day-to-day financial, sales, marketing, maintenance, and administrative operations of a standalone community. -Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with Essex's values. -Ensure systems are kept up to date and accurate for data integrity and reporting purposes.

Requirements

• property management
• college degree
• microsoft suite
• property software
• team leadership
• analytical

What You Bring

-Ability to meet all job requirements and assignments. -Prior sales, marketing and customer service experience. -Ability to utilize a personal smart device for apps related to property operations and communication. -High school diploma or equivalent required. College degree preferred. -Ability to respond effectively to sensitive issues. Ability to write reports. Ability to make effective and persuasive presentations to employees and clients. -Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. -Proven ability to supervise staff of two or more associates. -Ability to exercise initiative. -Knowledge of budgets and financial statements and ability to work within budgeted guidelines. -Ability to read and write English and understand spoken English. -Availability to work a flexible schedule, including weekends. -Regular, consistent, and timely attendance required. -3+ years of property management experience or related management experience. -Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods, with regular need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. Involves the use of standard office equipment such as computers, phones, and printers. -Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills. -Travel required for occasional meetings, training, community visits, court appearances. -Proficient understanding of the Microsoft suite, property management software preferred. -Proven organizational and time management skills.

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About Essex Property Trust

-Founded in 1971 and became a NYSE-listed REIT in 1994, evolving from a small real estate company to a major player in the real estate sector. -Focuses on multifamily apartment communities, concentrating on supply-constrained West Coast markets. -Typical projects include coastal suburban and urban apartment communities, often featuring flexible leases and premium amenities. -Recognized as a leader in multifamily residential properties along the Pacific Coast.

Sector Specialisms