Manager, Maintenance Field Operations

Overview

Lead field maintenance ops, manage staff, ensure safety, training and customer service

Key Responsibilities

• resource allocation
• route scheduling
• field management
• workforce training
• safety assurance
• repair authorization

Tasks

-Ensure effective and efficient allocation of available resources such as manpower and materials -Improve efficiencies, managing route schedules and callback rates -Lead change toward better efficiency and communication -Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards -Conduct field education training with field workforce -Ensure field employee safety and quality of service in your territory -Authorize repair orders and tracking completion

Requirements

• leadership
• driver's license
• technical support
• 5+ years
• elevator
• computer skills

What You Bring

-Excellent communication and leadership skills -Leadership experience is essential -Proven experience working with a team of technicians -Travel within your territory is required; a valid driver's license is necessary for your area -Understand how to provide technical support to field staff, either self-provided or redirected to other experts -5+ years of industry experience -Experience in the elevator industry is required -Ability to thrive in a highly team-oriented and dynamic environment -Strong computer and technology skills, along with business acumen

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Benefits

-Life insurance and disability coverage to protect you and your family. -Pursue your educational goals with our tuition reimbursement program. -A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program -Voluntary benefits, including options for legal, pet, home, and auto insurance. -Enjoy three weeks of paid vacation, along with paid company holidays -We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. -We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. -The chance to work for an industry-leading brand with an historic legacy -Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. -We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.

About Otis Elevator Co.

-Pioneered the first passenger elevator, revolutionizing urban transportation. -Serves a wide range of sectors, including residential, commercial, and infrastructure projects. -Their work can be seen in iconic structures like the Burj Khalifa. -Focuses on safety, efficiency, and sustainability in urban spaces. -Advanced smart elevator systems enhance user experience and energy efficiency.

Sector Specialisms