Service Coordinator

Description

• Schedule service calls with customers.
• Communicate system impairments and service requests to the appropriate Manager.
• Schedule emergency service with customers.
• Provide backup assistance on phones for the administrative assistance.
• Work with the Service Operations Manager to review reports and upload for customer access.
• Create Technician schedules.
• Schedule all necessary subcontractors, lifts as required.
• Communicate with internal and external customers in a professional manner.
• Coordinate the necessary equipment/materials accordingly.

Requirements

• HS Diploma or equivalent required. Associate degree preferred.
• Must have the ability to effectively read, write and communicate in English with employees and customers.
• Strong diligence and accuracy
• Up to 10% travel
• Strong interpersonal, written, and oral communication skills.
• 1 years of professional computer skills.
• Demonstrated critical thinking skills.
• Collaborator and ability to work with all levels of employees.
• Ability to operate a computer, use Microsoft Office required.
• Valid driver’s license with acceptable driving record required.
• 1 year scheduling facility services experience, preferred.
• Experience with SalesForce preferred.
• Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.
• Efficient time management skills developed organizational skills and ability to prioritize initiatives and business goals.

Benefits

• 401(k) Plan with Company Match
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Employee Referral Program
• Medical Insurance
• Paid Vacation and Holidays
• Dental Insurance
• Short-Term Disability – Employer Paid
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Employee Assistance Program
• Vision Insurance
• Life Insurance for Team Members and Dependents

Training + Development

Interview process

Visa Sponsorship

Security clearance