Estate Manager

Overview

Oversee site operations, budgeting, vendor and manpower management for a residential property.

Key Responsibilities

• emergency maintenance
• safety compliance
• budget control
• vendor management
• management reporting
• site inspections

Tasks

-Resolving emergency maintenance matters with urgency. -Ensuring health and life safety regulations/ manuals are adhered on site -Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance. -Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice. -Creating business continuity plans. -Overseeing all vendor quotations and invoices. -Facilitate the services under the Slogan “No Safety No Work”. -Maintaining exemplary relationship management with projects, consultants, contractors, govt. authorities, statutory agencies for ease and smooth operations and maintenance of the property. -Manpower planning for the site (playing a major role in their hiring process etc.) -Communicating and circulating information to occupants’ authorities on operational complications. -Ensure proper teamwork for all the facilities. -Creating and submitting the daily management report (DMR) and the monthly management reports (MMR). -Coordinate and maintain the as-built drawing and transition document library. -Dealing with occupants’ queries in verbal/ written form. -All risk assessment recommendations are implemented and enforced for compliances. -Ensure proper signoffs for attendance and all the required details for cost sheet submission. -Ensuring Accuracy of billing information. -Reviewing and ensuring data (hard and soft copy)/ e-mails/ client files are updated. -Ensuring manpower at the site is enabled to face challenges by guiding, grooming, developing and supporting them as and when required. -Assisting client SPOC in creating the annual budget for site operations and formulating strategies for effective management. -Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments. -Maintaining service level agreements and keeping performance indicator scores above excellence. -Conducting daily site rounds to ensure proper maintenance of all structures/ building facilities and services are carried out. -Work closely with the regional RO / HO / SME/ Training teams and ensure closures of all required reports. -Ensuring robust complaint management process is in place and is followed meticulously

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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