Director of Environmental Services

Overview

Oversee maintenance, housekeeping, laundry, and janitorial operations for senior living community.

Key Responsibilities

• compliance
• revenue management
• maintenance
• work orders
• vendor negotiation
• resident engagement

Tasks

-Implements, or directs the implementation, of all applicable ESL policies and procedures. Ensures compliance as needed -Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations -Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction -Inspects and monitors community and apartment homes to ensure housekeeping, janitorial and laundry employees are meeting company standards -Purchases parts, chemicals, and paint according to our requirements for national account spending -Manages all of the maintenance needs of assigned community to ensure the physical condition of the community and contribute to ESL's annual business goals -Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community. Assesses the value of damage to the apartment homes that is charged to departing resident -Responsibly manages and supervises all maintenance, housekeeping, laundry, and janitorial personnel including scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with Company policy -Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget -Inspects grounds, buildings and apartment homes on a regular basis to ensure that all physical aspects of the community are fully functional at all times -Manages all customer service requests using the TELS work order system; including prioritization and delegation to assigned staff. Maintain company customer service standards. Follow through to ensure issue is resolved -Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Executive Director -Connect and help residents transition from home to community through thoughtful engagement at every level of interaction -May drive company vehicle from community (only if required by community)

Requirements

• 3-5 yrs
• driver's license
• carpet cleaning
• microsoft office
• lockout/tagout
• high school

What You Bring

-Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Technician or Maintenance Director -Must possess valid driver's license -Experience in carpet cleaning (all types) and upholstery cleaning -Understands SDS Sheets -High school diploma or general education degree (GED) required. -Basic computer skills, ability to using Microsoft Office and ability to operate standard office equipment. -Understands Lock Out/Tag Out procedures -Ability to frequently transport up to 60 pounds variable distances, the mobility and flexibility to use required equipment and to access and work in confined spaces or at heights in excess of 8-9 feet -Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve company expectations and goals for the community -Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company -Ability to frequently use general maintenance tools, supplies and equipment such as, but not limited to, hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice removal equipment, ladders, landscaping equipment, sandblasters and safety equipment and ability to train others in their safe and appropriate use -Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals -Familiar with all types of surfaces and respective cleaners -Ability to work varied schedules to include weekends, evenings, and holidays

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About Experience Senior Living

-They’ve rapidly grown across six states—California, Colorado, Florida, Indiana, Maryland, Ohio, Virginia and Washington—delivering vibrant independent, assisted living and memory care communities. -Financially backed by a vertically integrated model, they recruit top HR and operations leaders to support scalable expansion. -Their typical projects are architect‑led, amenity‑rich communities featuring fitness centers, salons, theaters, makerspaces, resort‑style pools and pet‑friendly areas. -They specialize in residential senior living—particularly independent living, assisted living and memory care—all centered on holistic resident experiences. -Unusually, they empower residents to launch clubs, podcasts, art studios or travel groups, reflecting a bespoke ‘experience‑first’ approach.

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