Director, Field Service (Plant Services) - Jerome Ave

Description

• Participate in staff meetings and other meetings related to the company and department.
• Responsible for organizing, developing, and presenting service training for Astec, Inc. customers, including maintenance, troubleshooting, repair, and operating instructions.
• Maintain complete files on customer plants and equipment in relation to field problems, warranty claims, technical data, and legal issues.
• Support and promote the core values of Astec, Inc.
• Stay current with technology effecting the asphalt plant and road building industry.
• Responsible for the administration of all warranty claims and policy adjustment credits as related to field problems.
• Serve on committee and focus groups as assigned.
• Organize, develop, and present service training.
• Responsible for the preparation of department budget and compliance with the budget.
• Stay current with technology that effects the asphalt plant and road building industry.
• Review and approve expense reports.
• Project a positive company image by interacting with fellow associates, customers, and corporate management in a cooperative, supportive, and courteous manner.
• Follow proper safety rules and procedures at all times.
• Responsible for telephone service assistance as needed, working from Astec, Inc. offices or home.
• Evaluate staff performance at meeting company and personal performance goals and make recommendations based on appraisals. Ensure performance appraisals are utilized throughout the department.
• Maintain accurate data for evaluation by Engineering and Manufacturing departments.
• Has responsibility for the entire Service Department.
• Coordinate issuance of Service Bulletins with Technical Publications and follow up on completion of said work.
• Oversee the entire service department.
• Assist in the development of operator, maintenance, and service manuals.
• Follow company policies and procedures at all times.
• Organize, coordinate, and develop a staff of field service personnel to effectively provide field service assistance for our distributors and/or customers.
• Provide accurate data for evaluation by Engineering and Manufacturing Departments for immediate solution to correct field service areas and make recommendations as needed.
• Administrator all warranty claims, and policy adjustment credits as related to field problems.

Requirements

• Ability to effectively work as a member of a team required.
• Minimum of eight years of experience in the HMA industry required.
• Strong analytical skills required.
• Occasional travel is required. Must have a valid driver’s license and good driving record. Must be able to obtain and maintain a valid passport.
• Must be able to meet regular attendance requirements.
• Basic mathematical skills required.
• Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned is required.
• Knowledge of and skills to read mechanical, electrical, and electronics blueprints and designs required.
• Excellent communication skills, both oral and written, are required.
• Basic computer skills required.
• Ability to effectively manage others and provide coaching and discipline to departmental employees, as needed, is required.
• Knowledge of all aspects of the operation of an asphalt plant required.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance