Service Dispatcher

Overview

Dispatches plumbers, coordinates service calls, manages orders and schedules.

Key Responsibilities

• order tracking
• dispatch scheduling
• data entry
• database management
• material coordination
• job routing

Tasks

-Monitor and track orders on “hold” and in field quotes. -Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information. -Follow up and track order of materials. Confirm and update estimated time of material deliveries. -Coordinate service and schedules. Dispatch workers to appropriate locations. -Getting information. Observing, receiving, and otherwise obtaining information from all relevant sources. -Perform follow-up calls for customers and technicians. -Relay work orders, messages, or information to or from work crews, supervisors, and customers. -Monitor personnel or equipment locations and utilization to coordinate helper allocation and schedules. -Assist with overflow of incoming calls and/or making client confirmation calls. -Ensure integrity of Technicians Debrief Workflow. -Data entry and database management. -Assist with scheduling and allocation of job requests. -Coordination, monitoring and assessing of personnel and service calls. -Communicating with supervisors and peers. Providing information to supervisors and co-workers, by telephone, in written form, e-mail, or in person. -Route job orders and material requests to appropriate locations. -Project transition from acceptance to materials ordering when estimate is signed to lead tech. -Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems. -Work closely with team to provide feedback and training opportunities to leadership. -Speaking to others to convey information efficiently and effectively.

Requirements

• plumbing
• dispatching
• software
• detail-oriented
• active listening
• customer service

What You Bring

-Attention to detail, accurate and thoroughness in completing tasks -Active listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, retaining and applying guidance and directions. -Ability to deal courteously with customers, technicians, and the public. -Ability to work both independently and cooperatively. -Productive time management awareness, eliminating deviations from priorities. -Some knowledge of the practices, methods, materials, and equipment of the plumbing trade. -Some knowledge of dispatching methods, techniques, and practices. -Proficient with software and company platforms, adhering and adapting to company processes.

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Benefits

-Referral Bonuses -Pet Insurance -Dental & Vision -Medical Insurance -Paid Time Off and 6 Paid Holidays -Company Events (Archery Tournament, Golf Tournament, and more!) -Opportunity to live and play in the “Last Best Place” -Competitive Wage ($22 - $24/hr DOE) -Employer 401(k) match up to 8% (based on company profitability) -3 affordable plans with HSA and FSA options available -Company Paid Life Insurance and Employee Assistance Program -Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities -Accident, Short Term Disability, Long Term Disability -Additional Perks: Discounted Gym Memberships, Auto Discount, Tuition Assistance, Verizon Discount, Discounted Dog Daycare/Boarding -HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan

About Williams Plumbing / Williams Civil Construction

-Founded with a vision to deliver high-quality plumbing and civil construction services. -Specializes in complex, large-scale infrastructure projects that require precision and expertise. -Known for its work in the industrial, commercial, and residential sectors, offering comprehensive solutions. -Over the years, the company has expanded its services, becoming a leader in water resources and utilities. -Has consistently delivered on some of the most challenging and innovative projects in the plumbing and civil construction fields. -Excels in heavy civil construction, including roadworks, bridges, and large-scale underground utilities. -Recognized for their expertise in utility installation, pipeline construction, and water management. -Offers a diverse range of services to support infrastructure development across various industries.

Sector Specialisms