Support Analyst I, IT Service Desk

Overview

Helpdesk analyst delivering tech support and troubleshooting for 2,800 users worldwide.

Key Responsibilities

• helpdesk support
• software installation
• ticket monitoring
• system administration
• change management
• customer follow-up

Tasks

-Preserve and grow your knowledge of IT procedures, products, and services. -Follow up with customers, provide feedback and see problems through to resolution. -Provide competent, service-oriented support to end users as primary point of contact for company helpdesk, both in person and remotely. -Monitor service desk tickets, for yourself and team members, and lend expertise as needed. -Perform Windows, Mac, and mobile device software installations. -Research problems and identify trends. -Plan and participate in appropriate change management and training activities. Produce training documentation and internal training guides. -Escalate tickets to appropriate group as needed. Track, route and redirect issues to the correct resources. Perform some system administration tasks. Collaborate with organization counterparts and department team members.

Requirements

• helpdesk
• windows
• security
• hardware
• bachelor's
• customer service

What You Bring

-1+ year of related work experience in technology. -Knowledge of computing and computer systems, hardware, software, and peripheral equipment. -Eligible to work in the United States without the need for employer visa sponsorship now or in the future. -Experience with Windows PCs and Android/ iOS mobile devices. -Bachelor's Degree in an information technology or related field. -Hands-on and remote helpdesk experience. -Excellent English written and verbal communication skills. -Works well both alone and in a team setting. -Knowledge of computer security systems, procedures, techniques, and applications. -Excellent customer service skills.

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About Invenergy

-Set out to revolutionize power with bold, large-scale projects. -Privately held with backing from Blackstone and CDPQ. -Operates first Arizona solar-plus-storage site, blending innovation with regional impact. -Takes on high-stakes transmission and offshore wind ventures, complemented by a growing clean-hydrogen and manufacturing push. -Its CPV Desert Green project in California and large Midwest wind farms highlight a knack for pioneering uncommon tech at scale.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship required; must be eligible to work in the united states.