Account Director

Overview

Lead account strategy, client relations, and team performance for facility management services.

Key Responsibilities

• account growth
• talent acquisition
• revenue management
• risk mitigation
• budget management
• client relationships

Tasks

-Drive account growth by articulating value proposition and ensuring expansion of services provided -Ensure highest qualified candidate is hired for all roles on the account -Achieving Financial Results and Contributing to Firm’s Revenue Growth -Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable -Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans -Proactively manage to the account budget and identify opportunities to generate additional revenue on the account -Building High Performance Teams -Advance the firm’s diversity and inclusion priorities with planful and focused talent planning -Has proactively managed a budget -Build actionable and measurable career development plans for all direct reports -Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery -Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals

Requirements

• facility management
• real estate
• mba
• leadership
• financial acumen
• customer insight

What You Bring

-Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced) -Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth -Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients -Financially astute – commercial oriented, strong financial acumen -Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations -Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies -Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity -Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience -Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities -Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity -Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry -Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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