Contract Administrator

Overview

Manage end-to-end work orders, coordinate services, and handle procurement for facilities.

Key Responsibilities

• procurement
• issue resolution
• work orders
• corrigo system
• data recording
• skill development

Tasks

-Procurement of services from external supply partners, including purchase order creation and service delivery management. -To handle and actively resolve any customer issues according to the Customer Complaint process. -To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders. -To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. -To develop and maintain a good understanding of the core Corrigo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures. -To accurately record all information necessary to resolve reported service requests, incidents, and complaints, including accurate classification to enable trend analysis. -Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with JLL engineering and our supply chain. -To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.

Requirements

• calm
• customer service
• administration
• communication
• field service
• flexibility

What You Bring

-Ability to stay calm in a high paced environment. -Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential. -Experience working within a administration/ work order / scheduling / mobile resource planning environment; FM is advantageous. -Excellent communication – both written and verbal -Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery. -To be prepared to work on any CEC contracts, projects, and initiatives at short notice to support the changing needs of the business.

People Also Searched For

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms