Assistant Manager, Workforce Planning & Dispatch Operations - Valley Metro

Overview

Oversee workforce scheduling and dispatch ops to ensure on‑time bus service.

Key Responsibilities

• gis review
• cad avl
• dcs entry
• schedule planning
• payroll analysis
• performance review

Tasks

-Communicates regularly with the Workforce Planning & Dispatch Ops Manager regarding any challenges, discrepancies, or improvements that could benefit the team. -Ensures Dispatch takes all measures possible to mitigate lost service time, missed routes, etc... Goal is 100% service coverage. -Foster a team environment aligned with Valley Metro's core values: Whatever It Takes, Team Player, Positive Customer Care. -Reviews City GIS & CIP sites/ AZ 511 for upcoming construction events posing impacts to fixed route lines. Works collectively with the Communications Control/ OCC Department to ensure all detours are set within the CAD AVL Software as required and detour bulletins are posted when applicable. -Manages Bus Operator time off requests for assigned location, approves or denies based on daily allotment in accordance with the CBA and ensures replacement coverage. -Foster a team environment Conducts daily Dispatch huddles at the assigned location to ensure teamwork, excellent communications, set expectations and boost employee engagement. -Hire, train, and evaluate dispatch personnel. -Provide ongoing feedback to Dispatch to improve processes and ensure that performance standards are met. -Identify any issues with Dispatch performance (e.g., delays, missed tasks, inefficiencies) and mitigates as required. -Attends scheduling committee meetings, acts on feedback received that is valid for improvements. -Ensures Dispatch is correctly and accurately entering data into the time & attendance software system (DCS) including pay hours, absenteeism, and proper Dispatch notes. -Works closely with the Dispatch Team to ensure that Bus Operators are checked in on-time and are in line with scheduled duty report times to achieve at 100% on time pull-out goal. -Provide coaching and performance feedback to ensure high-quality service delivery. -Responsible for ensuring daily schedules produced are achievable, efficient, utilize the full range of technological tools to assist in their production, and are in accordance with Keolis/ Valley Metro policies and procedures. -Review the performance of the Dispatch Team to ensure tasks are completed accurately and on time. -Reviews payroll to revenue hours, daily overtime hours against the shift bid to ensure efficient maximization of resources. Adjusts as required based on data trends and prepares for permanent improvements with the next scheduled shift bid.

Requirements

• trapeze
• hastus
• english
• high school
• problem solving
• computer

What You Bring

-Effective communication skills, both written and oral. -Knowledge of Trapeze Ops, Hastus Daily or similar software is desirable. -Ability to read, write and speak English. -Strong practical skills. -Strong organizational planning skills. -Computer literate. -Ability to work in a union environment. -Must be over 21 years of age. -Minimum two (2) years of transit industry experience. -Ability to work flexible schedules that may include nights, weekends, and holidays. -Basic math skills. -Knowledge of the Phoenix East Valley area (Phoenix, Tempe, Mesa, Chandler, Gilbert, Scottsdale). -Ability to work without direct supervision. -Strong analysis and problem-solving skills. -High School Diploma or equivalent. -High level of attention to detail.

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Benefits

-EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing. -Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. -Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

About Keolis Commuter Services

-operates as a leading provider of public transportation solutions, focusing on the North American market. -specializes in delivering safe, efficient, and customer-centric rail and bus services. -manages major transit systems, such as the Massachusetts Bay Transportation Authority (MBTA) in Boston. -has decades of experience, becoming a trusted partner for municipalities offering urban to regional services. -focuses on innovative technology to ensure services are reliable and future-ready. -has a strong track record of improving operational efficiencies while enhancing the customer experience with smart mobility solutions. -emphasizes collaboration with local authorities to meet the evolving needs of commuters.

Sector Specialisms

Security Clearance

-pre‑employment drug and alcohol screening is required. -employment is contingent upon a favorable background check.