Operations Supervisor

Overview

Oversee facility operations and soft‑service teams to deliver clean, safe, customer‑focused environments.

Key Responsibilities

• team leadership
• inventory management
• facility operations
• quality control
• performance monitoring
• customer experience

Tasks

-Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively -Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account -Directs, supervises, and leads the ISS Facility Operations and Soft Service employees -Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels -Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant -Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables -Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager -Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity -Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending -Transforming the account successes into promoting and further development of ISS -Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence -Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s -Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome -Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems -Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance -Communicating consistently with team members providing oversight to ensure necessary coverage during business hours -Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming -Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services

Requirements

• cmms
• excel
• 3+ years
• leadership
• driver's license
• sla compliance

What You Bring

-Must be able to work schedules that include days, nights, weekends, and/or holidays as needed -Must be able to lift, carry, and place up to 50 pounds at a time -Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving -Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved -Prolonged periods walking or standing -Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems) -3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service -A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary -Experience leading frontline teams meeting operational SLA’s and compliance requirements -Highly visible and the first point of contact for team members and second point of contact for local customers

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About Iss Facility Services - North America

-Delivers comprehensive services to businesses, focusing on creating efficient workspaces. -Known for its integrated solutions, handling everything from cleaning and maintenance to security and catering. -Specializes in diverse sectors, offering tailored services across commercial, healthcare, retail, and industrial spaces. -Embraces smart technology and sustainable practices to drive performance. -Operates in specialized environments like hospitals, schools, and factories. -Adaptable to client needs, delivering both small-scale and large-scale projects. -Provides end-to-end services, making them a one-stop solution for facility needs.

Sector Specialisms