Community Manager On-site LIHTC/PSH- Wiseplace

Overview

On-site manager overseeing affordable housing operations, compliance, and resident relations.

Key Responsibilities

• rent collection
• lease prep
• compliance review
• inspections
• reporting
• staff supervision

Tasks

-Assist with regulatory agency and investor inspections, as well as file reviews, as needed. -Lead the overall administration, compliance, and maintenance of the property, striving to maintain full occupancy. -Lead property meetings and collaborate closely with case managers, partnering agencies, and program staff. -Show available units to prospective residents; input and monitor application dates and statuses daily. -Oversee the annual recertification process for all residents. -Complete Tenant Income Certifications and all other required forms for building investors and regulatory agencies. -Prepare lease agreements and necessary attachments; accept deposits and first month’s rent for all new tenants. -Occasionally involves bending, reaching, kneeling, crouching, stooping, twisting, pushing, pulling, grasping, balancing, crawling, and stair climbing. -Log petty cash receipts and maintain detailed financial records. -Meet regularly with Regional or Senior Community Managers to ensure tenant legal matters are handled and all notices are compliant. -Establish and maintain professional relationships with property ownership and supportive service agencies. -Remain current on Tax Credit, HUD, and all relevant management policies and procedures. -Prepare and serve incident reports, warnings, and lease violation notices (with supervisor review and approval). -Collect monthly rent payments and accurately log them into property management software. -Verify applicant and tenant income to ensure compliance with all building and regulatory requirements. -Collect and process 504 requests for reasonable accommodations and modifications. -Coordinate regular site inspections and promptly report any exterior or interior conditions requiring maintenance. -Collaborate with social service agencies to address tenant issues and coordinate tenant activities. -Ensure the safety and security of the building, including daily review of electronic monitoring systems and prompt investigation of property incidents. -Proactively represent Quality Management Group and build positive relationships within the community. -Supervise and direct on-site staff (1–3 personnel and/or temporary resources), as well as oversee vendors, office staff, and maintenance teams. -Conduct regular cleanliness inspections, identify needed repairs, and ensure prompt attention to minor maintenance and common area cleaning tasks. -Maintain accurate and organized tenant data files in property management software. -Regularly lifts or moves items weighing up to 30 pounds. -Manage all building keys, including distribution and reclamation (doors and elevators). -Provide instruction to new and existing tenants on house rules, apartment maintenance, and proper use of community amenities such as the community room and laundry facilities. -Distribute and collect apartment applications, verify completeness and accuracy, and track all documents in Yardi as required. -Communicate consistently with regional management and service coordinators on resident quality-of-life issues; coordinate meetings with onsite service staff weekly or biweekly. -Maintain accurate rent collection records; compile and process rent changes and increases. -Manage all aspects of move-ins, move-outs, and related resident actions. -Prepare and submit weekly status and vacancy reports to Regional and Senior Community Managers. -Maintain regularly scheduled hours of availability for tenants, vendors, staff, and external service agencies.

Requirements

• yardi
• excel
• cos
• fair housing
• property management
• leadership

What You Bring

-Prior experience working with individuals experiencing mental health issues or homelessness is strongly preferred. -Clear, professional communication (verbal and written) including diplomacy and discretion. -Effective leadership skills, with the ability to motivate, mentor, and guide team members. -Experience with Yardi property management software highly preferred. -Proactive, self-motivated, and demonstrates professionalism, integrity, confidentiality, and initiative consistently. -Authorized to work in the United States and willing to live onsite as a condition of employment. -At least 2 years of supervisory or leadership experience. -Ability to thrive in a fast-paced, collaborative, deadline-oriented environment, with meticulous attention to detail. -Experience with LIHTC programs preferred. -Proficient computer skills including Outlook, Word, Excel, and internet use. -Strong passion and understanding of the affordable housing/property management industry and commitment to our organizational mission -High school diploma or GED required; Associate or Bachelor’s degree preferred. -Capability to handle high-stress situations professionally and calmly. -Strong financial management skills, including budgeting and reporting. -Excellent verbal and written English communication skills; bilingual in Spanish preferred (depending on property needs). -Exceptional customer service and interpersonal skills; able to professionally interact with diverse individuals at all levels. -Frequent use of hands for typing, computer operation, and standard office tasks. -Certified Occupancy Specialist (COS) designation or similar training is a plus. -Adequate hearing and verbal skills necessary for effective in-person and telephone communications with residents, employees, vendors, and external partners. -Requires 5-7 hours daily of sitting, reading, and computer use, with 1-3 hours daily walking throughout the property. -Requires sufficient vision (close, distance, color, peripheral, depth perception, and focus adjustment). -Minimum 2 years of property management experience required; supportive or affordable housing experience strongly preferred. -Strong organizational, project management, and time management skills; ability to prioritize, delegate effectively, and manage multiple tasks efficiently. -Valid driver’s license and auto insurance required for company-related travel. -Knowledge of fair housing laws and compliance regulations required. -Proven ability to hold residents and staff accountable in a positive and respectful manner.

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Benefits

-Career Advancement: Expand your professional expertise and growth opportunities within affordable housing management. -Collaborative Atmosphere: Be part of a team-driven environment focused on solving challenges, efficiency, and ongoing improvement. -Free Onsite Apartment: Live rent-free onsite for the duration of your employment. -Outstanding Benefits: Comprehensive medical, dental, vision, life insurance, 401(k) with employer matching, and an Employee Assistance Program. -Healthy Work-Life Balance: Generous paid time off and a respectful, supportive team culture.

About Quality Management Group

-Founded with a vision to provide unparalleled quality management services, the company has grown into a global leader in the field. -The company has extensive experience in managing and executing projects across multiple sectors, focusing on delivering excellence in quality assurance. -The company specializes in high-profile projects that span industries like industrial, residential, and commercial, ensuring the highest standards are met. -With a keen eye for detail, the company has built a reputation for effective project oversight, ensuring both safety and compliance with the most stringent regulations. -From initial concept through to completion, the company helps clients deliver complex projects, offering quality assurance, risk management, and compliance support. -The company’s portfolio includes work in sectors ranging from infrastructure to energy, with a particular emphasis on delivering efficient and cost-effective solutions. -The team consists of highly skilled professionals who bring years of industry-specific expertise, focusing on delivering tailored solutions that meet each client's unique needs. -One standout aspect of the company is their capability to adapt quickly to changing market conditions, helping clients stay ahead in an ever-evolving global landscape.

Sector Specialisms